Service Manager

Careers Service Manager

Posted 10/5/2026

Athens, AL (Tanner)

Type of Employment Full Time

Tri Green Equipment is seeking a Service Manager or an experienced Service Technician ready to take the next step into a leadership role. This opportunity is ideal for individuals with hands-on expertise in diagnosing, repairing, and maintaining commercial lawn care equipment, agricultural machinery, and worksite products
, and who are ready to lead a high-performing service team.

The ideal candidate is a motivated professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while driving service department efficiency and profitability.

• Represent Tri Green Equipment in a professional and honest manner, including appearance and dress in accordance with corporate standards.

• Develop and maintain effective Service Department processes to ensure internal and external customer satisfaction.

• Implement annual departmental goals and budget in alignment with organizational financial and operational targets.

• Execute the Service Department marketing plan and monitor performance monthly to ensure goals are met.

• Lead the adoption of best practices and standardized processes across the department.

• Monitor department and individual employee performance in line with labor sales goals and expense controls
  .

• Schedule and assign jobs to service team members based on skills and knowledge.

• Coordinate and resolve interdepartmental concerns and workflow issues.

• Submit all service warranty claims and Product Improvement Program (PIP) claims within designated timelines to ensure maximum reimbursement.

• Maintain tools, equipment, and vehicles in safe and operational condition.

• Ensure the Service Department is equipped with necessary tools and that all service equipment is properly maintained.

• Maintain a clean, safe, and organized service department environment.

• Make recommendations for the purchase and maintenance of service vehicles to support profitable operations.

• Establish and manage a priority system for scheduling service work to ensure timely and efficient completion of work orders.

• Review departmental performance reports and evaluate staff effectiveness.

• Conduct regular departmental meetings to communicate updates, goals, and improvements.

• Perform additional duties as assigned by the supervisor.

• Minimum 3+ years of experience in Service Department operations
  .

• Graduation from a John Deere Tech Program is preferred but not required.

• Strong proficiency in Microsoft Office applications and standard internet functions.

• Understanding of basic financial principles relevant to Service Department operations.

• High school diploma or GED equivalent required.

• Ability to interpret and analyze internal reports and departmental financial statements.

• Familiarity with John Deere equipment and competitive products.

• Previous supervisory or management experience is preferred but not required.

• Strong organizational skills and attention to detail.

• Ability to diagnose and repair mechanical issues related to agriculture and outdoor power equipment is preferred.

• Strong written and verbal communication skills.

• Effective problem-solving, business planning, and interpersonal skills.

• Ability to communicate effectively with individuals or groups, including employees and customers.

• Skilled in negotiating customer concerns to achieve satisfactory resolutions.

• Capable of collecting and analyzing data, establishing facts, and drawing valid conclusions.

• This role supervises Service Administrators, Service Foremen, Service and Setup Technicians, and Delivery Personnel
  .

• Must be physically capable of lifting at least 75 pounds and performing duties that involve standing, bending, squatting, or sitting for extended periods.

Tri Green Equipment offers a competitive and comprehensive benefits package
, including:

• BC/BS Health Insurance

• Guardian Dental and Vision Insurance

• 401(k) Retirement Plan with Company Match

• Paid Holidays and Vacation

• Opportunities for career development and advancement

• This position requires the successful completion of pre-employment screenings, including a drug screen
  .

If you’re a skilled technician or current leader seeking to grow your career with a respected, service-driven company, apply today to join Tri Green Equipment as a Service Manager in Athens, AL.