Quality Manager

Job Overview

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Responsible for managing the quality function within the department or plant to ensure that the quality systems and procedures are healthy and effective. This is achieved through various means including, but not limited to: system, plant and layered audits. The Quality Manager is responsible for coordinating the implementation of corporate quality systems in accordance with regional automotive and government standards. The Quality Manager is responsible to facilitate and respond to customer and/or supplier concerns and issues.

• Develop required documentation to support the Product Development Process and in accordance with customer/supplier requirements (e.g. APQP, PPAP and FMEA).
• Maintain required documentation meeting the Shape Corp specifications for Document Control and retrievability.
• Interface with Customer/Supplier personnel and facilitate the resolution of quality issues and concerns.
• Participate in the development and maintenance of institutionalized quality systems (e.g. IATF & ISO).
• Lead problem solving efforts relating to launch quality issues.
• Maintain control plans, work and gage instructions.
• Provide training to operators for current procedures relating to control plans, work and gage instructions.
• Understand and provide interpretation of GD&T data.
• Lead problem solving efforts relating to production quality issues.
• Initiate GP-12 or 3rd party specific containment relating to quality issues.
• Gage R&R studies for After Production Engineering Changes.
• Facilitate activities to establish plant specific policies, procedures and instructions in support of corporate, customer and industry quality standards.
• Coordinate the implementation and maintenance of plant quality systems in support of IATF 16949 and other industry standards.
• Stay abreast of Corporate Quality requirements and incorporate them into quality systems.
• Act as the "voice of the customer" within the department/plant.
• Manage document control activities within the department/plant.
• Facilitate problem solving activities.
• Coordinate auditing and verification activities to ensure department/plant systems are in accordance with documented procedures and systems.
• Provide input and facilitate continuous improvement activities utilizing statistical and other industry standard tools.
• Coordinate responses to customer/supplier specific audits and assessments.
• Manage activities necessary to monitor customer/supplier portals and respond to issues promptly and efficiently.
• Support launch team as requested with assistance in customer/suppliera required documentation (e.g. PPAP,Control Plans, PFMEA's, etc.).
• Create, maintain and distribute reports (CAR past due, deviations, Hold status, system health, customer/supplier scorecards, etc).

• Conduct timely and complete performance evaluations of direct associates; and ensure timely and complete performance evaluation of associates reporting under your indirect supervision.
• Assess subordinates skill sets, current and future development needs and take steps to mentor and develop them appropriately.
• Set direction of department and hold individuals accountable to performance standard and strategic objectives.
• Develop strategic objectives for the quality team.
• Identify and train a back-up(s) to manage key tasks when absent.

• Additional functions not specifically outlined in this position description as directed by the leader.