Desk Assistant

Overview

Posting Number: G/R31232P

Working Title:

Desk Assistant

Department:
Housing-Resident Progs & Srvcs

Location of Vacancy:
Athens Area

Advertised Salary: $11.75

Anticipated

Start Date:

12/01/2025

Posting Date: 10/01/2025

Open Until Filled:
Yes

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Part of the Division of Student Affairs, University Housing consists of nearly 2.8 million square feet of facilities and is home to more than 9,000 students. The department employs 220 full-time staff members, 21 graduate assistants and 565 undergraduate student workers. As a self-supporting auxiliary, University Housing operates a $59 million budget derived only from student housing fees and other non-state sources.

In support of its mission to provide comfortable, affordable and secure housing options where the academic success and personal growth of residents are encouraged and supported, University Housing engages staff members in competency-based training and students in curriculum-based engagement focused on community building, interpersonal skills, social awareness and responsibility, and well-being.

housing.uga.edu

Employment Type:

Employee

FTE: .50

Advertised Salary: $11.75

Anticipated

Start Date:

12/01/2025

• Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces.
• Function as a resource for accurate information concerning Housing and university operations.
• Support the community office staff by performing assigned administrative responsibilities effectively and efficiently.
• Assist in the opening, closing, and transition of residence halls, including early arrival and late departures, as well as working during break periods and finals week.
• Support, communicate, enforce and abide by all university and department policies, procedures and regulations.
• Follow appropriate protocols in addressing incidents and potential policy violations.
• Assist community office staff during a crisis or emergency, maintaining appropriate confidentiality.
• Participate in all departmental and community training and in all meeting activities including staff meetings, community staff meetings and one-on-one meetings with supervisor.
• Follow community desk policies and procedures including key management, equipment check-out and access control.
• Sort, record, distribute and forward mail, packages and newspapers according to United States Postal Service regulations and community procedures.
• Perform other duties consistent with the purpose of the position as assigned.

This student position is generally the initial contact responsible for providing customer service to residents and guests at our communities’ desks. It provides assistance to the community administrative specialist, residence hall director and/or graduate residents, and assistant directors with administrative tasks, and serves as a resource of information to residents and guests. It is also responsible for distributing mail and packages for the community as well as managing keys in accordance with University Housing policies and procedures.

• Standard for a normal office environment.

Standard…