Quality Business Specialist

Join to apply for the Quality Business Specialist role at Integrity

North American Senior Benefits focuses on final expense life insurance while offering additional product options in the senior market as well. Based in Georgia, NASB distributes its products through a vast network of more than 5,000 agents across the nation. The family‑like atmosphere of success has helped NASB become one of the nation’s largest agencies.

Lawrenceville, GA

Joining us means being part of a hyper‑growth company with all kinds of professional opportunities for those who are ready. Are you ready? At Integrity, we start with competitive compensation and just get better from there. We love celebrating all your hard work with fun and swag — and we love giving back! You can look forward to friendly competitions and contests, as well as activities that help raise money for charities in the communities we serve.

• Generous PTO and holiday schedule, with extra time off for community service and your birthday
• Multiple health insurance plans to choose from
• 401(k) with immediately vested employer matching
• Integrity‑paid HSA contributions for eligible health plans
• Employee ownership program after one year, which grants meaningful ownership in Integrity’s ongoing success

Collaborate with various insurance carriers to gather agent debt, placement and persistency data. Translate data into accurate and easy to understand reports to be shared with partners, coordinators and management. Use reports to identify agent areas of improvement and communicate to appropriate parties. Respond, process and properly document email and phone requests.

• Work closely with carriers, partners, coordinators and management to understand needs and format reports appropriately
• Translate data into accurate and easy to understand specifications for partners, coordinators and management
• Present and communicate reports to partners, coordinators and management
• Present and communicate improvement suggestions to partners, coordinators, and management
• Maintain accurate and up‑to‑date data used to prepare functional reports
• Respond, process and properly document email and phone requests in CRM
• Recommend process improvements and assist in their implementation

• Excellent communication skills; ability to communicate with partners, coordinators, staff and management
• Strong attention to detail and organizational skills
• Excellent time management and ability to meet deadlines
• Hardworking and enthusiastic personality
• Must be proficient in Excel
• Strong analytical, problem‑solving and critical‑thinking skills

• Working knowledge of basic insurance practices
• High School diploma is required, some College Education preferred
• Reliable transportation to and from the office
• Good knowledge of relevant computer programs and ability to navigate CRMs
• Must be proficient in Microsoft Office Programs (Outlook, Excel, Word)

Integrity Marketing Group is one of the nation’s leading independent distributors of life and health insurance products, with a strong insurtech focus. Integrity’s broad and innovative approach is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead and make the most of what life brings.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone and online. Integrity’s 5,500 employees currently support over 420,000 independent agents who serve the needs of more than 2.2 million clients annually. For more information, visit

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family‑like environment that is rewarding and cutting edge. Why? Because we put our people first! At…