Ticket Office Student Assistant

Posting Number: G/R26805P

Working Title: Ticket Office Student Assistant

Department: Athletics‑Ticket Office

Location of Vacancy: Athens Area

Employment Type: Employee

Anticipated

Start Date:

08/11/2025

Posting Date: 06/24/2025

Open Until Filled: Yes

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

The University System of Georgia is comprised of 26 institutions of higher education and learning, and the System Office. Our Core Values are Integrity, Excellence, Accountability, and Respect. The UGA Background Check website is used for pre‑employment verification.

This position is responsible for answering phones, assisting customers in person at the Butts‑Mehre ticket window, and occasional email correspondence with current and prospective ticket buyers. The role supports the Director and Assistant Director of Ticket Operations with various projects including season and single game ticket allocations, fulfillment of ticket requests, and mailing ticket orders. Additional responsibilities include proficiency in the Paciolan ticketing system, maintaining customer record confidentiality, and familiarizing with athletic venues and parking regulations, with support for Stub Hub integration.

• Assist with customer service needs including answering inbound calls, making outbound calls, directing guests to in‑person window transactions, and handling email correspondence.
• Help ticket office staff with ticket allocation, distribution, fulfillment, and mailing.
• Support special project assistance as needed by full‑time Ticket Office staff.
• Assist with training of volunteer and student employees, requiring proficiency in Paciolan, Stub Hub, and Microsoft Office for training purposes.

• High school diploma or equivalent (depending on departmental requirements) is required.

• Proficiency in Microsoft Office Suite.

• Excellent communication skills, both written and verbal, and the ability to interact professionally with individuals at all levels.

• Strong organizational skills, attention to detail, and the ability to work independently while handling multiple tasks.

Regularly stands, walks, uses hands and reaches with arms; occasionally sits, talks, or hears. Occasionally lifts or moves up to 20 pounds. Specific vision needs include close, distance, and peripheral vision.

Offers of employment are contingent upon completion of a background investigation, including a criminal background check, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check. A pre‑employment drug test may be required for high‑risk positions.

Recruitment Contact Name:
Amy Bales

Recruitment Contact Email: abales.edu