Service Training Manager

Service Training Manager

Posting Number: S14509P

Department: PSO-Cont Ed-Aux-Food Services

Employment Type: Employee (Full Time)

Salary: $45,000 – $50,000

Proposed Starting Date: 01/12/2026

Work Schedule: 40 hour work week. Hours may vary and will include evenings and weekends.

Location: Athens Area, GA

EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status, or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

The Service Training Manager plays a pivotal role in cultivating a culture of excellence within the Food & Beverage (F&B) Division at the Georgia Center for Continuing Education & Hotel. The role is responsible for designing, implementing, and continuously improving onboarding and training programs that enhance the performance and professionalism of full-time, temporary, and student F&B staff. Working closely with Human Resources and F&B leadership, the Service Training Manager ensures that all team members are equipped with the skills and knowledge necessary to deliver exceptional guest experiences.

• Lead design, implementation, and continuous improvement of onboarding and training programs for all F&B staff at the Georgia Center.
• Develop engaging, hands‑on training modules that promote skill development and service excellence.
• Collaborate with the Human Resources team to onboard full‑time, temporary, and student employees within the F&B Division.
• Ensure timely enrollment of new hires in the timeclock system and coordinate employment offers, start dates, and pay rate changes.
• Partner with F&B leadership to establish and uphold consistent service standards across all departments.
• Evaluate training effectiveness regularly and implement improvements to enhance staff performance and guest satisfaction.
• Align training initiatives with operational and financial goals to support overall business objectives.
• Provide guidance and supervision to HFIM interns, coordinating placement and schedule with relevant teams.
• Offer operational support to various F&B departments during peak service periods or as needed.
• Assist other duties as assigned to support the Assistant Director and Director of Food & Beverage at the Georgia Center for Continuing Education & Hotel.

• Bachelor’s degree in a related field or equivalent.
• Strong ability to multitask, prioritize, and meet deadlines.
• Excellent communication skills, both written and verbal.
• Proficiency with Microsoft Word and Excel.
• Critical thinking and effective problem‑solving skills.
• Team‑work orientation and strong customer service skills.
• Ability to learn new software and adapt to ongoing changes within the Food & Beverage Division.
• Physical ability to stand and walk for long periods, lift/carry up to 25 lbs, and work in a fast‑paced environment.

Recruitment Contact Name: Leta Salazar

Recruitment Contact Email: leta.salazar