Customer Relations Supervisor

Posting Details

Posting Details

Posting Number S14586P Working Title Customer Relations Supervisor Department Auxiliary Parking Admin About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About

the College/Unit/Department College/Unit/Department website tps.uga.edu Posting Type External Retirement Plan TRS

Employment Type

Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information

This position offers a 40 hour work week.
Typical schedules are 8 AM - 5 PM, Monday-Friday. May include evenings and weekends.

Advertised Salary up to $60,000/yr;
Commensurate with Experience Posting Date 01/12/2026 Open until filled Yes Closing Date Proposed Starting Date 02/01/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https:///C2653.

Position Information

Classification Title Customer Service Supervisor FLSA Exempt FTE 1.00

Minimum Qualifications

Bachelor's degree in a related field or equivalent and 8 years of professional experience

Preferred Qualifications Position Summary

This position supports the Customer Relations Manager in ensuring smooth operations of the TPS Customer Relations Office. Responsibilities include overseeing daily functions, supervising staff, managing workflows, and addressing customer needs. The Supervisor collaborates with the Customer Relations Manager to train staff, implement policies, and maintain quality service standards.

Knowledge, Skills, Abilities and/or Competencies

• Strong leadership, communication, and customer service skills.
• Ability to manage and motivate a diverse team effectively.
• Competence in operational workflows, task prioritization, and problem-solving.
• Knowledge of institutional systems and procedures for transportation and parking services.

Physical Demands

Sitting for extended periods of time.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application…