Sr Mgr, Group Implementation; Shelton, CT

Salary Range: $120,000-$160,000

Job Posting End Date: October 8, 2026

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Broad knowledge of federal, state, and local regulatory and insurance requirements.
• Broad knowledge of standard concepts, practices, and procedures related to the insurance industry.
• Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques.
• Strong project management, leadership, and practice development skills.
• Strong personal computer skills with experience in Windows-based software.
• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with Aflac’s senior management and internal and external contacts.

• Bachelor's Degree in a related field
• 8+ years of professional related work experience
• 5 years in a supervisory/managerial capacity leading diverse work groups

Or an equivalent combination of education and experience

• Experience in the insurance industry

• Leads the implementation function, ensuring operational alignment between the business and third-party partnerships.
• Oversees renewal support, plan change execution, and service delivery for complex, high-value accounts; ensures initiatives are completed accurately, on time, and in compliance with regulatory and contractual requirements.
• Directs the implementation of plan changes for custom business and specialized market segments, ensuring tailored solutions meet unique client needs.
• Establishes governance standards and oversight for EDI change management; ensures processes are optimized for scalability, compliance, and efficiency.
• Owns business operations process flows and work instruction governance; ensures documentation is maintained, accessible, and standardized across the division.
• Serves as the senior escalation point for implementation related issues; provides resolution direction for cross-functional leaders, to include Enrollment Platforms, and Premier Broker relationship management teams.
• Partners with cross-functional leadership like product, technology, and operations leadership to evaluate and enhance process flows; champions initiatives that improve accuracy, reduce cycle times, and enhance the customer experience.
• Oversees onboarding of new administrators and platform relationships; ensures cross-functional readiness and alignment for…