Associate Director of Client Success

Working Title: Associate Director of Client Success

Department: Terry-Executive Education

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Posting Type: External

Retirement Plan: TRS or ORP

Employment Type: Employee

Benefits Eligibility: Benefits Eligible

Full/Part time: Full Time

Additional Schedule Information: Monday - Friday, 8:00 am - 5:00 pm

Advertised Salary: $66,000+commensurate with experience

Posting Date: 10/16/2026

Open until filled: Yes

Proposed Starting Date: 12/01/2026

Special Instructions to Applicants: The position is based at the Terry Executive Education Center (TEEC) in Atlanta, located at 3475 Lenox Rd NE, Suite 300, Atlanta, GA 30326.

Location of Vacancy: Atlanta Area

EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

USG Core Values Statement: The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy  Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Classification

Title:

Community Relations Pro II

FLSA: Exempt

FTE: 1.00

Minimum Qualifications:

• Bachelor's degree in a related field or equivalent and 2 years of professional experience

Position Summary:

The Associate Director of Client Success manages a portfolio of Executive Programs clients following contract execution, ensuring a high-quality experience from kickoff through delivery and closeout, and positioning engagements for renewal and growth. This role serves as the primary relationship lead for assigned clients, coordinating closely with program management, learning design, faculty, and marketing/communications to align expectations, deliver on commitments, and drive client satisfaction.

Knowledge, Skills, Abilities and/or

Competencies:

• Moderate working knowledge of client relationship management, account management, or professional-services delivery practices.
• Ability to independently manage multiple moderately complex client engagements under general supervision.
• Ability to interpret statements of work, program budgets, institutional policies, and client commitments and apply them to engagement decisions.
• Demonstrated ability to analyze ambiguous situations, balance multiple or conflicting factors, and recommend appropriate courses of action.
• Ability to identify client and delivery risks, resolve issues within established authority, and develop recommendations for matters requiring escalation.
• Ability to lead cross-functional work and influence colleagues without direct supervisory authority.
• Ability to analyze client feedback and account information and translate findings into actionable recommendations.
• Experience using CRM and project-management systems to manage milestones, document decisions, and support reporting and forecasting.
• Ability to mentor or provide functional guidance to entry-level and support…