Personal Banker - Barnett Shoals, Athens

Personal Banker I – Barnett Shoals, Athens

Join to apply for the Personal Banker I – Barnett Shoals, Athens role at Synovus.

Entry‑level banking role to build proficiency in transactional and service functions. Operates as a multi‑functional team member with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction. Processes transactions accurately and efficiently while simultaneously introducing products, services and digital options that meet customer needs and encourages customers to expand their relationship with Synovus.

Identifies customer needs as well as cross‑selling and up‑selling opportunities. Expands and retains customer relationships and contributes to the financial growth of the branch. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day. On average, spends approximately 80% of time performing transactional functions and 20% of time performing servicing functions.

• Proactively and pleasantly greet customers to establish a connection and develop rapport, providing outstanding, personalized customer service.
• Assess customer needs, share and educate in alignment with the digital strategy and direct them to the appropriate service areas or banking representatives.
• Execute a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.
• Assist customers with inquiries and provide issue resolution in a professional and composed manner.
• Cash checks and process withdrawals, pay out money after verification of signatures and balances, prepare official checks and money orders, and refer customers to an officer for authorization to cash check when needed.
• Count, check, and package coins and currency; balance cash drawer at the end of the day and report any discrepancies.
• Check the night depository bags and record information.
• Accept retail and commercial deposits, verify cash and endorsements and provide customer with a receipt; accept savings deposits and withdrawals, verify signatures.
• Optimize the customer relationship by referring customers to branch team members and/or Synovus partners for cross‑selling opportunities.
• Listen carefully to customers to understand their financial priorities and promote bank products, digital options and services accordingly.
• Promote Synovus products such as consumer deposits, loans, IRAs, certificates of deposit, and credit cards.
• Perform proactive outreach to customers and prospects during sales campaigns and promotions.
• Utilize the Sales Management system to capture and track referrals.
• Participate in daily kick‑off and huddle activities, weekly sales meetings, and sales and training activities.
• Support sales campaigns and bank initiatives and products as assigned and share specific product information and sales tips.
• Champion the digital strategy and utilize, show, and engage customers with the in‑branch digital tools.
• Adhere to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk.
• Maintain a high level of awareness to recognize and report suspected fraud and follow the business code of conduct.
• Complete compliance and other assigned training on time.
• Demonstrate professionalism in appearance, punctuality, and behavior; maintain a clean, organized work area.
• Raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Perform other related duties as required.

High school diploma or equivalent.

Six months of customer service, sales or other related work experience or completion of one year of college/vocational school in lieu of work experience.

• Knowledge of bank operations, policies and procedures and federal bank regulations.
• Knowledge of bank products and services.
• Strong customer service skills.
• Aptitude for consultative selling.
• Strong listening and comprehension skills to be able to identify customer financial needs, goals and objectives.
• Strong interpersonal skills to establish rapport with customers.
• Careful attention to detail with ability to manage time and multi‑task.
• Mathematical skills.
• Proficiency using Microsoft Office software products.

• Experience with cash handling is preferred.
• Knowledge of bank operations, policies and procedures and federal bank regulations.
• Knowledge of bank products, services, policies and procedures.

Entry level

Full‑time

Finance and Sales

Synovus is an equal opportunity employer committed to fostering an inclusive work environment.