Small Animal Emergency Front Desk

Small Animal Emergency Front Desk

Below you will find the details for the position, including supplementary documentation and questions to review before applying.

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Posting Details

Posting Number: S12935P

Working Title:

Small Animal Emergency Front Desk

Department:
Vet Med-VTH Admin Services

Location:

Athens Area

Employment Type:

Full Time

Benefits Eligible:
Yes

Work Schedule:

40 hours/week, including nights, weekends, and holidays

Salary: $16.58/hour

Posting Date: 11/19/2024

Open until filled:
Yes

Proposed Starting Date: 12/08/2024

About the University of Georgia

Founded in 1785, the University of Georgia is Georgia’s oldest and most comprehensive higher education institution, ranked among the top 20 public universities in the U.S. It is located in Athens, with campuses across the state, and employs over 3,100 faculty and 7,700 staff, serving over 41,000 students.

About the College/Unit/Department

The College of Veterinary Medicine, established in 1946, trains veterinarians, provides animal health services, and conducts research to improve animal and human health. It features advanced facilities and is committed to public health and safety.

Position Summary

The primary responsibility is to assist the Emergency Critical Care team with appointments and emergency patient intake during evenings, nights, weekends, and holidays. Responsibilities include helping clients deliver pets, answering phones, scheduling, opening patient charts, and processing payments.

Minimum Qualifications

Technical knowledge acquired through an apprenticeship, 2-year degree, or professional certificate. Contact HR for evaluation of experience/education in lieu of minimum qualifications.

Preferred Qualifications

• Experience in a fast-paced environment with high call volume and distressed clients.
• Experience handling cashier responsibilities, answering phones, and data entry.

Knowledge, Skills, Abilities

• Ability to work efficiently in a fast-paced environment with excellent customer service skills.
• Knowledge of animal anatomy and veterinary terminology.
• Proficiency with MS Office and office equipment.
• Strong communication skills and ability to maintain confidentiality.
• Attention to detail and organizational skills.

Physical Demands

• Lift up to 50 pounds with or without assistance.
• Sit or stand for long periods; use of stairs and uneven surfaces.
• Effective communication via phone, email, and in person.
• Use of computer technology.

Additional Information

Driving is not a responsibility. This is a Position of Trust, with access to financial resources and patient care. Background checks, credit checks, and possible drug tests are required.

Duties

First point of contact for clients bringing pets for emergency care or referrals.

Assist clients with services and charges.

Receive patients at the emergency front desk.

50% of the time, assist in triage, enter patient data, and handle cashier duties.

Contact Information

Recruitment Contact:
Kris Mitchell
Email:
Krista.

Mitchell
Phone:

Application Questions and Documents

Required:

Resume/CV, Cover Letter, References with Contact Info

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