Virtual Services Specialist

Join to apply for the Virtual Employment Services Specialist role at Technical College System of Georgia

Locations:
Athens, Brunswick, Cartersville, Clayton County, Cobb-Cherokee (Metro Atlanta), Dalton, Douglas, Dublin, Gainesville, Gwinnett County, Thomasville, Tifton, and Vidalia.

• Communicate with customers through live text chat, video via EVA Kiosk (Webex), and phone calls through the Contact Center.
• Remotely operate one or more kiosks to provide virtual assistance to customers at multiple locations.
• Greet and assist customers via video or chat, helping them complete forms, navigate resources, and access employment services.
• Provide guidance and technical support for the Work Source Georgia portal, including account setup, job searches, and résumé creation.
• Resolve customer inquiries related to Employment Services, job readiness programs, and ES Registration / Work Requirements for Unemployment Insurance (UI) recipients.
• Conduct interviews with job seekers to assess their skills, needs, and career goals, and provide counseling or referrals as needed.
• Offer career development and assessment services to match applicants’ skills with job openings.
• Develop and deliver workshops or presentations on job readiness, résumé writing, and effective job search techniques.
• Establish and maintain relationships with local employers to identify job opportunities for clients.
• Refer clients to supportive services such as counseling, literacy or language training, childcare, and transportation assistance.
• Manage multiple customer interactions simultaneously, document activity accurately, and meet established performance and service metrics.
• Demonstrate excellent written and verbal communication, strong typing and multitasking skills, and proficiency with chat, video, and call center software.
• Support ES Staff with work authorization verifications, running inquiries in the SAVE system.

• High school diploma or GED and two years of related experience, or an Associate’s degree.

• Knowledge of the Workforce Innovation & Opportunity Act (WIOA) and related Wagner‑Peyser (WP) Act.
• Experience with delivery of Employment Services.
• Experience presenting using online, virtual platforms such as MS Teams and/or Webex.
• Bilingual/Spanish speaking.
• Knowledge of state and federal regulations.

• Time and task management skills.
• Intermediate to advanced computer skills and ability to adapt to job‑related software programs.
• Organizational skills.
• Project management skills.
• Superior oral and written communication skills.
• Skills in interpersonal relations and customer service.
• Decision making and problem‑solving skills.

• Work is primarily performed in an office environment and involves light physical duties, including intermittent sitting, standing, and walking. The employee must be able to lift up to five (5) pounds.

Interested parties should apply at Team Georgia Careers (). Applications will be accepted until December 31, 2025. Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position.

It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation.

Federal Law requires  eligibility verification prior to employment.

All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment.

Applicants who need special assistance may request assistance by phoning .

The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).