Customer Service Specialist

Posting Details

Posting Details

Posting Number S14577P Working Title Customer Service Specialist Department Auxiliary Parking Admin About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About

the College/Unit/Department College/Unit/Department website tps.uga.edu Posting Type External Retirement Plan TRS

Employment Type

Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information

This position offers a 40 hour work week.
Typical schedules are 8 AM - 5 PM, Monday-Friday. May include evenings and weekends.

Advertised Salary $34,500 / yr - $ 37,951 / yr ;
Commensurate with Experience Posting Date 01/09/2026 Open until filled Yes Closing Date Proposed Starting Date 02/02/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https:///C2653.

Position Information

Classification Title Customer Service Rep I FLSA Non-Exempt FTE 1.00

Minimum Qualifications

High school diploma or equivalent

Preferred Qualifications Position Summary

This incumbent is responsible for providing customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. The Customer Service Specialist guides customers through system processes and software applications and provides feedback on both known/unknown and unresolved issues that directly affect the customer service experience. This individual provides continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction.

Daily task will vary depending on customer demands, such as: appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting, and base dispatch. Primary focus will be on the customer experiences with the purchasing of goods and services provided by Auxiliary Services.

Knowledge, Skills, Abilities and/or Competencies

• Possess in-depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems.
• Attention to detail, good written and oral communication skills,…