WIC Customer Service Representative

Founded in the 1920s and headquartered in Decatur, GA, the DeKalb Public Health works to protect, promote and improve the health and well-being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit

POSTING DATE: 10/26/2026 Final date to receive applications: 11/26/2026

LOCATION: East Health Center

DIVISION/DEPARTMENT: Community Health - MCH

SALARY INFORMATION: $18.00 Hourly / Pay Grade TPW / Job Code T6001

Under the supervision of the WIC Office Supervisor, performs clerical, administrative, and customer service duties in support of the Women, Infants, and Children (WIC) program. Exercises independent judgment in coordinating daily tasks, scheduling client appointments, processing WIC intake documentation, maintaining accurate client records, issuing vouchers, and supporting clinic operations. Ensures that clients receive courteous and professional service while following established state and local WIC policies, procedures, and program requirements.

• Greet clients and visitors courteously and provides professional customer service to individuals requesting WIC services.
• Answers client questions regarding available services, business hours, and eligibility processes.
• Receives, screens, and directs telephone calls to the appropriate staff members; documents callers’ questions, requests, and needs and routes calls promptly.
• Returns voicemail messages within one business day.
• Directs clients to the appropriate staff members and service areas to maintain efficient clinic flow.
• Refers clients to other services offered by the health center when appropriate.
• Receives and distributes incoming correspondence.
• Maintains an orderly and professional work area.

• Conducts WIC intake activities using applicable systems, including GA Gateway, GIMMS, GRITS, GWIS, and WEC, as well as scanned documents and information submitted through the Worker Portal and Customer Portal.
• Reviews client documentation for completeness and accuracy, including identification, proof of residence, and proof of income.
• Scans required documentation into GA Gateway and Insight.
• Provides and explains the WIC Rights and Responsibilities form, obtains the client's signature acknowledging understanding, and scans the signed form into the designated front-end system.
• Updates client information and imports information from GA Gateway, the Georgia WIC Intake system, into the front-end system.
• Contacts clients identified through Customer Portal notifications received through SharePoint within no less than 24 hours of receiving the information from Gateway to complete intake processes.
• Contacts clients listed on the Clients Without Issues Report to communicate their current eligibility status.
• Follows established procedures for WIC client transfers.

• Schedules WIC appointments and subsequent appointments for secondary nutrition education.
• Reallocates and adjusts tasks as necessary to support daily clinic operations and client service needs.
• Coordinates client movement through the clinic to promote timely and efficient service.
• Issues vouchers and schedules follow-up appointments as appropriate.

• Prints and issues WIC vouchers upon request and documents all overrides in accordance with established procedures.
• Instructs clients on the…