Visitor Services Customer Service Coordinator

Posting Number: S15989P

Working Title:

Visitor Services Customer Service Coordinator

Department: PSO-State Botanic Garden of GA

About the University of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

College/Unit/Department website: /

Posting Type:
External

Retirement Plan: TRS

Employment Type:

Employee

Benefits Eligibility:
Benefits Eligible

Full/Part time:
Full Time

Additional Schedule Information: 40 hours a week

Sunday-Thursday

Advertised Salary: $41,000

Posting Date: 10/29/2026

Open until filled:
Yes

Proposed Starting Date: 12/14/2026

Location of Vacancy:
Athens Area

EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR hrweb
.

USG Core Values Statement:
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Classification

Title:

Program Assistant II

FLSA:
Non-Exempt

FTE: 1.00

Minimum Qualifications:

High school diploma or equivalent and 2 years of related experience

Position Summary:

Coordinate customer service related to Visitor Services that includes rental venues, rental implementation and rental bookings at the State Botanical Garden of Georgia. Job duties include coordinating the scheduling of rentals, rental tours and visitor services events. This position works closely with the Visitor Services Manager and collaborates closely with the Special Events Manager on rental and event planning and implementation.

Some of the responsibilities on implementation of rentals include; venue set up, ensure signage is printed and in place, assist with training of Event Staff, and filling in when there are Event Staff gaps. The position also is responsible for responding to phone and email inquiries about date availability, pricing, and scheduling as well as implementing rental tours. This position reports to the Visitor Services Assistant Director.

Knowledge, Skills, Abilities and/or

Competencies:

• Knowledge of customer service principles and practices.
• Knowledge of venue rental operations and event logistics.
• Ability to coordinate schedules, bookings, and event activities.
• Strong organizational skills and attention to detail.
• Ability to resolve customer concerns and scheduling conflicts professionally.
• Effective written and verbal communication skills.
• Ability to train and support staff and event personnel.
• Proficiency with Microsoft Office applications; familiarity with CRM systems preferred.
• Ability to manage multiple priorities and work collaboratively.
• Ability to work a flexible schedule, including evenings and weekends as needed.

Physical Demands:
Driving

Ability to lift 15+ pounds

Is driving a responsibility of this position?:
Yes

Is this a Position of Trust?:
No

Does this position have operation, access, or control of financial…