Customer Experience Lead & Training Specialist

The University of Georgia in Athens is seeking a Lead Customer Service Specialist for the Auxiliary Parking Admin. You will oversee quality assurance in customer service and assist with process improvements to maintain optimum customer satisfaction.

This semi-leadership role collaborates with management and supports TPS Customer Relations across units, handling training, front desk and ticketing tasks, and using Flowbird, FLEX, Qlik, and related systems to support day-to-day operations.

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This posting is for the Customer Experience Lead & Training Specialist role at University of Georgia, based in Athens, GA, United States.