Assistant Director of User Services

Reporting to the Director of User Services, the UGA Libraries seek a collaborative, visionary, and service-oriented individual to serve as our Assistant Director of User Services. This role assists with providing leadership and guidance for a suite of services including: borrowing and delivery, stacks maintenance, first level reference, student employment training and management, and takes a primary role in managing course reserves along with associated copyright guidance as well as oversight of user services functions at our branch locations.

Additionally, this position will assist with overall departmental goal setting and execution, communication, and provide back-up support on various systems and applications associated with the management of library materials.

Working with the Director of User Services, sets the service standard for the department, creatively enhancing the user experience—establishing the framework, and providing the support and culture that allow staff to offer consistently excellent customer service; be responsive to user needs by revising and developing new services and policies; and performing ongoing assessment of programs, services, and service points, regularly seeking input from the user community and staff.

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).