Patient Financial Counselor

Patient Financial Counselor page is loaded## Patient Financial Counselor locations:
Athens, GAtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-One Oncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive One Oncology’s mission and vision.
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* Job Description:

** The
** Patient Financial Counselor
** works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility, payment arrangements and financial assistance. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities and available payment.
** Responsibilities:
*** Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.
* Determine patient financial ability to pay.
* Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.
* Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.
* Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.
* Set up, maintain and edit payment arrangements on account when established.
* Refer patients as appropriate to outside social services organizations.
* Properly documents all account activity in Patient Management and Electronic Medical Record systems.
* Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.
* Answer patient calls and requests promptly and efficiently.  Return all messages within 24 hours.
* Assist patient balance collectors with Inbound call volume.
* Maintain patient confidentiality at all times.
* Communicates with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.
* Follows Tennessee Oncology Policy & Procedure parameters as outlined by management to ensure standardization of function.
* Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.
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* Required Qualifications:

*** High school diploma or equivalent required
* Bachelor’s degree preferred.
* Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting
* Radiation Oncology/Proton experience a plus
* Expertise in insurance policies and regulations related to medical billing
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