Service Training Manager

Service Training Manager

Position Summary:

The Service Training Manager plays a pivotal role in cultivating a culture of excellence within the Food & Beverage (F&B) Division at the Georgia Center for Continuing Education & Hotel. This position is responsible for designing, implementing, and continuously improving onboarding and training programs that enhance the performance and professionalism of full-time, temporary, and student F&B staff. Working closely with Human Resources and F&B leadership, the Service Training Manager ensures that all team members are equipped with the skills and knowledge necessary to deliver exceptional guest experiences.

This position offers a 40 hour work week. Hours and schedule may vary and will include evenings and weekends. Posted on 12/16/2025 and open until filled. Proposed starting date 01/12/2026.

• Manage Onboarding, Training & Development of Food & Beverage Staff
  • Lead the design, implementation, and continuous improvement of onboarding and training programs for all Food & Beverage (F&B) staff at the Georgia Center.
  • Develop engaging, hands‑on training modules that promote skill development and service excellence.
  • Collaborate with the Human Resources team to onboard full‑time, temporary, and student employees within the F&B Division.
  • Ensure timely enrollment of new hires in the timeclock system and coordinate employment offers, start dates, and pay rate changes.
• Develop & Maintain Service Standards
  • Partner with F&B leadership to establish and uphold consistent service standards across all departments.
  • Evaluate training effectiveness regularly and implement improvements to enhance staff performance and guest satisfaction.
  • Align training initiatives with operational and financial goals to support overall business objectives.
• Oversee Food & Beverage Interns
  • Provide guidance and supervision to HFIM (Hospitality, Food, and Institutional Management) interns working within the F&B Division.
  • Coordinate with Outlet, Banquet, Catering, and Kitchen teams to ensure interns gain comprehensive experience across all service areas.
  • Work closely with the Director of Sales & Event Management and the HR Manager to facilitate internship placements and schedules.
• Provide Support Across Food & Beverage Operations
  • Offer operational support to various F&B departments during peak service periods or as needed.
  • Collaborate with Outlet, Banquet, Catering, and Kitchen teams to maintain service continuity and quality.
• Other duties as assigned to support the Assistant Director and Director of Food & Beverage at the Georgia Center for Continuing Education & Hotel.

• Bachelor’s degree in a related field or equivalent.
• Ability to multitask and prioritize.
• Strong skills with Microsoft Word and Excel.
• Effective communication.
• Critical thinking and problem‑solving skills.
• Teamwork and collaboration.
• Excellent work standards with accuracy and timeliness.
• Strong customer service skills.
• Strong interpersonal communication skills.
• Confidentiality and security of sensitive information.
• Ability to learn new software.
• Time management and adaptability to ongoing changes within the Food & Beverage Division.

• Fast‑paced environment with occasional crowds and loud noise.
• Long periods of standing and walking.
• Repetitive use of hands, pushing/pulling, reaching/grasping, bending/stooping, kneeling/squatting.
• Lift/carry up to 11–25 lbs.
• Driving to perform job‑related duties.

Recruitment Contact
Name:
Leta Salazar
Email: leta.salazar

• Resume/CV

• Cover Letter

The University of Georgia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).