Guest Services Representative - Part Time

Guest Services Representative - Full Time/Part Time

Join to apply for the Guest Services Representative - Full Time/Part Time role at Benson's Inc.

Benson's Hospitality Group hotels offer a competitive and comprehensive benefits package for all full‑time employees: vacation, holiday pay, free single‑coverage health insurance, company‑paid life insurance, disability insurance, dental and vision insurance, and 401(k).

The Guest Service Representative is responsible for accurately registering and checking out guests, maintaining guest accounts, dispensing information about the hotel, and creating an overall atmosphere of service and hospitality with a high level of professionalism.

• Radiate the highest degree of courtesy, professionalism and enthusiasm.
• Perform registration of guests in/out quickly and efficiently using the hotel Property Management System.
• Maintain guest accounts and update daily charges.
• Make reservations for guests at the property and refer to reservations when requested.
• Describe each product to properly sell room types; use creative techniques to upsell in an effort to maximize hotel revenues.
• Be thoroughly familiar with the property and able to direct guests to their rooms and all property facilities.
• Keep work area clean and clutter free, stock the pantry and inform supervisor of ordering needs.
• Do a cashier’s deposit and balance credit cards, direct bill, checks, and all shift work.
• Be willing and able to assist as needed in other areas of the hotel.
• Perform other duties as assigned by Guest Service Manager or General Manager.

• Excellent background in customer service.
• Organization skills and attention to detail.
• Good grooming and personal presentation.

High School and/or comparable work experience.

• Basic computer literacy with keyboarding skills.
• Good organizational skills and attention to detail.
• Excellent verbal communication and phone skills.
• Ability to communicate in English, both verbally and in writing.
• Ability to multi‑task and display grace under pressure.
• Able to stand for long periods of time.
• Previous cash handling abilities.

The duties for this position are carried out inside a climate‑controlled environment. Physical activities: to perform essential functions of this position a person must be able to see, speak, and hear. Manual dexterity is required for manipulation of keyboards, paperwork, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benson's is committed to a diverse and inclusive workplace.

Benson's is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Entry level

Part‑time

Other | Industries:
Hospitality