Front Office Supervisor - Front Desk

Front Office Supervisor - Front Desk

Posting Number: S13122P
Working Title: Front Office Supervisor - Front Desk
Department: PSO-Cont Ed-Aux Oper-Hotel
Posting Type: External
Employment Type: Employee
Full/Part Time: Full Time
Open Until Filled: Yes
Proposed Starting Date: 11/01/2025
Location: Athens Area
Advertised Salary: $19,231-$20,192 per hour (commensurate with experience)

About the University of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://(Use the "Apply for this Job" box below).). UGA is currently ranked among the top 20 public universities in U.S. News & World Report.
The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department:
The University of Georgia Center for Continuing Education & Hotel is hiring motivated, dependable, and team‑orientated individuals for jobs that advance UGA’s mission of Public Service and Outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for development and administration of non‑credit professional and continuing education courses as well as home of the only on‑campus hotel.

Key Details:
Classification

Title:

Service/Maintenance Supervisor
FLSA:
Non‑Exempt
FTE: 1.00
Retirement Plan: TRS
Benefits Eligibility:
Benefits Eligible
Must be flexible with schedule; five‑day work week; can be any days Sunday through Saturday with shifts of 7am‑3pm, 11am‑7pm, 3‑11pm, or 11pm‑7am.
This is a designated position and may require employee to work when the university is closed.

• High school diploma or equivalent.

• Minimum of 2 years experience working in a supervisory role, preferably in hotels.
• Proficient with Microsoft Office Suite (Word, Excel, Teams, Outlook).

• Serve as Manager on Duty.
• Supervise front office employees to ensure efficient and high‑quality guest experience.
• Support team members in handling guest requests and complaints to achieve a positive outcome.
• Communicate with team members so that employees on duty are fully aware of relevant matters related to guests and other departments.
• Perform bucket checks, income auditing, and monitor room inventories.
• Understand all hotel room categories, rates, packages, promotions, and other product knowledge necessary to perform daily duties and help maximize revenue opportunities.
• Monitor guest billing arrangements.
• Know hotel’s fire, health and safety regulations and act in accordance with these policies and procedures.
• Assist Front Office Manager and Front Office Assistant Manager.
• Attend meetings and training sessions as required.
• Build strong relationships and cooperate with other hotel departments.

• Supervising shift work and acting as “Manager on Duty” as needed (75%).
• Administrative work: auditing shift work, assisting the department manager with scheduling, ordering supplies and other administrative duties (15%).
• Attend departmental meetings and mandatory trainings (10%).

Outstanding customer service skills, professional communication skills, computer skills, detail oriented, time management and organizational skills.

Stand for long periods of time while continuously working with/on computer.

Is driving a responsibility of this position? No
Is this a Position of Trust? Yes
Does this position have operation, access or control of financial resources? Yes
Does this position require a P‑Card? No
Does having a P‑Card an essential function of this position? No
Does this position have direct interaction or care of children under 18? No
Does this position have security access? No

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