IT Professional Assistant

Position Overview

IT Support Technician – Franklin College, University of Georgia. Full‑time, M‑F 8:00‑5:00, Athens Area. This role delivers proactive computer support to desktops, laptops, labs, and technology‑enhanced classrooms, meeting the needs of faculty and staff.

• Respond to service requests and provide proactive computer support across Franklin College.
• Support desktop and laptop computers (Windows, Mac), including security, networking, peripherals, hardware, and software.
• Develop and deploy desktop computer images.
• Maintain departmental network liaison functions (DHCP entries, wired and wireless networking).
• Provide front‑line support for technology‑enhanced classrooms, computer labs, and videoconferencing.
• Train and develop technical skills; become familiar with Franklin OIT standards and policies.
• Use ticketing system to manage time and track requests; participate in a college‑level helpdesk call center.
• Document, create training materials, and provide client training.

• High school diploma or equivalent.
• Basic problem‑solving and troubleshooting skills.
• Experience with standard desktop and laptop computers, peripherals, and operating systems.
• Basic knowledge of TCP/IP wired and wireless networking.
• Familiarity with common productivity and security applications.
• Excellent communication, teamwork, and customer‑service skills.
• Ability to work independently and as part of a team in a dynamic environment.

• Associate degree in IT or related field.
• Experience with helpdesk ticketing systems and call center operations.
• Knowledge of instructional technology and classroom audio‑visual equipment.
• Familiarity with university IT policies, security guidelines, and compliance requirements.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status, or other protected status.

Recruitment Contact:
Michael Hill, foitnews.