Endpoint Management Specialist

Endpoint Management Specialist

Posting Number: S14402P

Working Title: Endpoint Management Specialist

Department: Terry-Information Technology

Posting Type: External

Retirement Plan: TRS or ORP

Employment Type: Employee

Benefits Eligibility: Benefits Eligible

Full/Part Time: Full Time

Schedule: Monday through Friday 8:00 am – 5:00 pm

Advertised Salary: $60,000 + commensurate with experience

Posting Date: 11/17/2025

Open Until Filled: Yes

Proposed Starting Date: 01/01/2026

Location: Athens Area

Classification

Title:

IT Support Professional II

FLSA: Exempt

FTE: 1.00

This position is responsible for endpoint management, troubleshooting, compliance auditing, and setting technology hardware standards for the Terry College of Business. It reports to the IT manager for client and classroom services and works with the entire OIT team to provide excellent customer service, resolve highly complex issues, design and implement large scale end user computing and classroom technology projects. The role requires a problem‑solving attitude and the ability to motivate direct reports, managers, peers, and student workers.

Bachelor’s degree in computer science or a related field, or equivalent, and 2 years of professional experience.

• Extensive knowledge and experience with Windows, Linux, and Mac operating systems;
  Microsoft’s Entra , Intune, Defender;
  Active Directory; configuration and group policy; wired and wireless network technology and troubleshooting; standard applications and software packaging.
• Knowledge of modern computing hardware and components such as Intel, AMD, Nvidia, and Apple.
• Understanding of computational requirements between software and hardware to offer appropriate solutions to clients.
• Experience with endpoint management software such as Intune.
• Knowledge of endpoint security best practices and implementations to meet USG standards.
• Knowledge of Power Shell, Graph API, and Intune Management Extension scripts.
• Knowledge of AV systems design, digital projectors, and web conferencing.
• Excellent interpersonal skills, written and verbal communication, critical thinking and problem‑solving skills.

Working in a normal office environment.

Support faculty, staff, and classroom IT support requests and resolve new and unknown problems.

• Serve as Tier 3 escalation point for complex endpoint issues unreached by Tier 2 support.
• Administrate Enterprise Endpoint Software including Intune.
• Migrate legacy device management from Jamf, Ivanti, and hybrid to cloud‑only in Intune.
• Respond to endpoint vulnerabilities, patch noncompliance, or security incidents.

Responsible for functional success of endpoints regarding imaging, utility, and implementation in response to faculty, staff, and classroom IT demands (≈40% of time).

• Lead periodic endpoint security reviews and compliance audits.
• Maintain and deploy applications through Intune.
• Design and maintain modern provisioning workflows for Windows, Linux, and Apple devices.
• Implement Privileged Access Management solution to control and audit administrative requests by faculty and staff.

Responsible for setting computational standards and strategic planning (≈20% of time).

• Collaborate with IT leadership to develop and refine endpoint management strategy.
• Maintain current standards for equipment ordered to meet college requirements.
• Assess and implement tools and best practices that align endpoint strategy with academic needs.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status, or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

Recruitment Contact Name:
Natasha Barreto

Recruitment Contact Email: nbarreto