IT Client Support Associate

Job Information

• Employment Type: Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time
• Work Schedule: 8:00am-5:00pm Additional Schedule Information
• Advertised Salary: $48,880 + commensurate with qualifications and experience
• Posting Date: 12/18/2025
• Open until filled: Yes
• Closing Date: (not listed)
• Proposed Starting Date: 03/01/2026
• Special Instructions to Applicants: This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position.

Athens Area

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

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• Classification
  
  Title:
  
  IT Support Technician II
• FLSA: Non-Exempt
• FTE: 1.00
• Minimum Qualifications: High school diploma or equivalent and 2 years of related experience

• Experience installing and maintaining Windows and macOS
• Experience with video communication technologies
• Experience with hardware diagnosis and general repairs, examples might include replacing hard drives, cleaning scanners, testing network connections, etc.
• Experience supporting cellular devices
• Prior experience in technology helpdesk environment
• Experience with scripting languages
• General understanding of Active Directory and capabilities

This position is primarily responsible for end-user support for division employees, including hardware, operating system, and network support for endpoints and devices. This position will provide level one user support for the alumni and donor system and the UGA Foundation financial system, working to resolve common issues and recognizing and escalating unusual or significant issues. This position will assist with equipment imaging, physical equipment moves, managing telephone needs, and will support and perform maintenance on audio-visual equipment while also overseeing meeting & event support.

This position will also assist with user access set up and removal across various platforms including but not limited to Zoom, Adobe, and Qualtrics.

• Self-starter, takes initiative, and can work independently as well as in a team environment
• Organizational skills
• Demonstrates a commitment to outstanding customer service
• Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct
• Detail-oriented
• Must demonstrate proficient technical skills and have a functional working knowledge of business technology
• Ability to recognize new problems and determine solutions routinely and accurately
• Ability to initiate communication and interact in a manner that clearly and easily defines issues and predicts effects/outcomes
• Ability to provide positive and effective customer support by recommending technological solutions

• Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni…