IT Client Support Associate

Posting Information

Posting Number: S14514P

Working Title: IT Client Support Associate

Department: DAR-Information Technology

Position Title: IT Support Technician II

Posting Type: External

Retirement Plan: TRS

Employment Type: Employee (Full Time)

Benefits Eligibility: Benefits Eligible

Schedule: 8:00am-5:00pm

Salary: $48,880+ commensurate with qualifications and experience

Posting Date: 12/18/2025

Open Until Filled: Yes

Proposed Starting Date: 03/01/2026

Location of Vacancy: Athens Area

Special Instructions to Applicants: This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position.

Security Access: Yes

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR hrweb
.

The University System of Georgia is comprised of 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://(Use the "Apply for this Job" box below)..
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://.

High school diploma or equivalent and 2 years of related experience.

• Experience installing and maintaining Windows and macOS.
• Experience with video communication technologies.
• Experience with hardware diagnosis and general repairs, such as replacing hard drives, cleaning scanners, testing network connections, etc.
• Experience supporting cellular devices.
• Prior experience in a technology helpdesk environment.
• Experience with scripting languages.
• General understanding of Active Directory and capabilities.

This position is primarily responsible for end‑user support for division employees, including hardware, operating system, and network support for endpoints and devices. The role provides level one user support for the alumni and donor system and the UGA Foundation financial system, working to resolve common issues and recognize and escalating unusual or significant issues. Responsibilities include equipment imaging, physical equipment moves, managing telephone needs, supporting and performing maintenance on audio‑visual equipment, and overseeing meeting & event support.

The role also assists with user access setup and removal across various platforms including Zoom, Adobe, and Qualtrics.

• Self‑starter, takes initiative, and can work independently as well as in a team environment.
• Organizational skills.
• Demonstrates a commitment to outstanding customer service.
• Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.
• Detail‑oriented.
• Must demonstrate proficient technical skills and have a functional working knowledge of business technology.
• Ability to recognize new problems and determine solutions routinely and accurately.
• Ability to initiate communication and interact in a manner that clearly and easily defines issues and predicts effects/outcomes.
• Ability to provide positive and effective customer support by recommending technological solutions.

• Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni…