Endpoint Management Specialist

Job Details

Posting Number: S14402P

Working Title:

Endpoint Management Specialist
Department:
Terry-Information Technology

Location:

Athens Area
Posting Date: 11/17/2025
Proposed Starting Date: 01/01/2026

This position is responsible for endpoint management, troubleshooting, compliance auditing, and setting technology hardware standards for the Terry College of Business. It reports to the IT manager for client and classroom services and works with the entire OIT team to provide excellent customer service, resolve highly complex issues, design and implement large‑scale end‑user computing and classroom technology projects. The applicant will be resourceful in solving complex problems with unknown solutions, maintain a problem‑solving attitude, and motivate direct reports, managers, peers, and student workers within the OIT organization.

Bachelor's degree in computer science or a related field, or equivalent, and 2 years of professional experience.

• Extensive knowledge and experience with Windows, Linux, and Mac Operating Systems, Microsoft’s Entra , Intune, Defender, Active Directory, configuration and group policy, wired and wireless network technology and troubleshooting, standard applications utilized on these platforms including installation, functionality, and troubleshooting, standardization practices including computer imaging, software packaging and network distribution of software.
• Extensive knowledge of modern computing hardware and components such as offerings by Intel, AMD, Nvidia, and Apple.
• Understand computational requirements between software and hardware to offer appropriate solutions to clients.
• Extensive experience with endpoint management software such as Intune.
• Functional knowledge of endpoint security best practices and implementations to meet USG standards.
• Extensive knowledge of Power Shell, Graph API, and Intune Management Extension scripts.
• Functional knowledge of AV systems design, digital projectors, and web conferencing.
• Excellent interpersonal skills, written and verbal communication skills, critical thinking and problem‑solving skills.

• Support faculty, staff, and classroom IT support requests and resolve new and unknown problems.
  • Serve as Tier 3 escalation point for complex endpoint issues unresolved by Tier 2 support.
  • Administrate Enterprise Endpoint Software including Intune.
  • Migrate legacy device management from Jamf, Ivanti, and hybrid to cloud‑only in Intune.
  • Respond to endpoint vulnerabilities, patch noncompliance, or security incidents.
• Responsible for functional success of endpoints regarding imaging, utility, and implementation in response to faculty, staff, and classroom IT demands.
  • Lead periodic endpoint security reviews and compliance audits.
  • Maintain and deploy applications through Intune.
  • Design and maintain modern provisioning workflows for Windows, Linux, and Apple Devices.
  • Implement Privileged Access Management solution to control and audit administrative requests by faculty and staff.
• Responsible for setting computational standards and strategic planning.
  • Collaborate with IT leadership to develop and refine endpoint management strategy.
  • Maintain current standards for equipment ordered to meet college requirements.
  • Assess and implement tools and best practices that align endpoint strategy with academic needs.

Working in a normal office environment.

Security Access:
Yes
Position of Trust:
Yes

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with the University of Georgia; confirmation of credentials and employment history; and, if applicable, a satisfactory credit check. You may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities, if applicable.