IT Professional Specialist

Position Information

External Retirement Plan: TRS or ORP.

Employment Type:

Employee. Benefits Eligibility:
Eligible. Full/Part time:
Full Time.

Work Schedule:

Monday-Friday, 8am-5pm.
Advertised Salary:
Commensurate with Experience.
Posting Date: 01/02/2026.
Open until filled:
Yes.
Closing Date:
Proposed Starting Date 02/01/2026.
Special Instructions to Applicants:
Location of Vacancy Athens Area.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (
hrweb
).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://(Use the "Apply for this Job" box below). Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://.

The Office of Technology and Instructional Services (OTIS) provides technical support to the College of Family and Consumer Sciences faculty, staff, and students for various IT‑related services. This position reports directly to the IT Director for the College of Family and Consumer Sciences and manages all aspects of client support operations, including desktop support via telephone, email, and in‑person. Responsible for documenting known problems and solutions in an internal ticketing system and for providing written guides and documentation for the OTIS helpdesk website.

Bachelor's degree in a related field or equivalent.

CompTIA A+ certification.

• Excellent written and verbal communication skills.
• Critical thinking skills.
• Attention to detail.
• Develop and maintain written documentation.
• Knowledge of IT processes, functions, best practices, and procedures.
• Ability to assist the college's faculty, staff, and students in identifying and resolving problems regarding the use of a variety of hardware and software in an Active Directory networked environment.
• Ability to work both one‑on‑one and in a group environment.

• Sit at computer for long periods of time.
• Lift up to 40 lbs.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check. Candidates may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities. For more information, visit the UGA Background Check website.

Is driving a responsibility of this position? No.
Is this a Position of Trust? Yes.
Does this position have operation, access, or control of financial resources? No.
Does this position require a P‑Card? No.
Is having a P‑Card an essential function of this position? No.
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No.
Does this position have Security Access? Yes.

• Provide excellent customer service and communicate professionally with OTIS staff and college members.
• Provide Tier 1 support via phone, email, and in‑person.
• Make independent support decisions while working on‑site at different campus locations.
• Collaborate with other IT services…