IT Analyst

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

IT Analyst

Role Definition:

As an Information Technology (IT) Analyst, you will have the opportunity to work both independently and with a cooperative team on installation, troubleshooting and support of commonly deployed manufacturing and office software within the Caterpillar BCP Division, Athens, GA manufacturing facility.

You will develop your professional network and leadership skills, assisting in the creation and support of IT Solutions that enable Caterpillar success. Further, you will contribute real value by developing, integrating, and/or supporting in-house and purchased applications or infrastructure solutions to solve business problems as a liaison with 1st / 2nd line support Help Center.

What You Will Do:

• Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions including, but not limited to:
  • Pinpoint, Serv-I-Quip
  • Device Wise
  • VMC Test Manager
  • Security Suite Software
  • Service Now
  • PSPS
  • Electronic Technician (Cat ET)
  • SAP Manufacturing Execution Systems
• Participating in integrated testing and user acceptance of application or infrastructure components
• Working with vendors on the integration of purchased application(s) and/or infrastructure
• Designing and implementing processes, or process improvements, to aid in development and support

What You Have:

• Thorough knowledge of ITIL/ITSM Incident, Problem, and Change processes
• Organizational, prioritization and structured fault-finding skills
• Documentation Skills (process & procedure generation in MSOffice tools)
• General knowledge and ability to troubleshoot:
  • PC Hardware (Dell Desktops and Laptops)
  • Industry standard and custom audio/visual systems.
  • HP printer devices.
• Comfortable in a production (fabrications and assembly) environment requiring personal protection
• equipment (PPE)
• Ability to work under pressure and manage dynamic workload priorities
• Desire to continually learn and evolve within a fast-moving IT environment
• Ability to lead and train others
• Proven time management and organizational skills
• Good client management and interpersonal skills, self-starter, and valued team player

Top Candidates Will Have:

• Advanced PC skills, Microsoft suite (Office
  365)
  • 1-2 years Caterpillar systems support experience with knowledge of:
• Pinpoint
• Serv-I-Quip
• Device Wise
• VMC Test Manager
• Security Suite Software
• Symantec Endpoint Protection (SEP)
• Symantec Endpoint Encryption (SEE)
• PGP
• Service Now Service/Incident/Problem/Change Management
• PSPS
• Electronic Technician (Cat ET)
• Manufacturing Execution Systems
• SAP ME
• Thorough knowledge of Service Now tool suite for recording all incidents and requests, problems, and changes.

Additional Info
:

• The primary location for this position is Athens, GA.
• This role requires 5 days onsite.
• Relocation is NOT available.
• SPONSORSHIP IS NOT AVAILABLE.

Education/

Experience:

Degree or equivalent experience desired

Skill Descriptors:

Core Application Systems
:
Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.

Problem Solving
:
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business…