Application Analyst, CRM & Enrollment Systems

Application Analyst, CRM & Enrollment Systems

Classification

Title:

Application Analyst II

FLSA:
Exempt

FTE: 1.00

Bachelor's degree in a related field or equivalent and 2 years of professional experience

The Application Analyst, CRM & Enrollment Systems serves as a functional application analyst and primary Slate resource for the Full-Time MBA & M.S. in Business Analytics programs. The position is responsible for the configuration, maintenance, testing, and continuous improvement of Slate functionality supporting recruitment, application processing, admission, enrollment, and enrolled student services.

The position partners with FTBMB Admissions and Student Services staff to analyze business processes, identify opportunities for improvement, and develop system-based solutions that increase efficiency, accuracy, and consistency. Responsibilities include developing and maintaining forms, workflows, portals, queries, reports, communications processes, data imports, and other Slate functionality; monitoring data quality and system integrity; providing user support and training; and documenting business processes and system procedures.

The Application Analyst, CRM & Enrollment Systems also supports data-informed enrollment operations by developing reports and dashboards, managing CRM communications infrastructure, and collaborating with Terry College and University technology partners on system issues, integrations, testing, and process improvements. The position is expected to maintain substantial knowledge of graduate admissions and student services business processes and to provide guidance on effective use of Slate based on institutional needs, industry practices, and new system functionality.

• Working knowledge of CRM or enterprise application systems, preferably Technolutions Slate.
• Knowledge of HTML and CSS.
• Ability to analyze business processes and translate operational needs into system functionality.
• Experience developing queries and reports using Tableau or other tools to support business analytics
• Strong analytical and problem-solving skills, including the ability to identify data discrepancies and recommend solutions.
• Knowledge of data management, reporting, quality assurance, and testing practices.
• Ability to communicate technical concepts clearly to non-technical users.
• Ability to develop documentation and provide training to functional users.
• Strong project management and organizational skills, including the ability to manage competing priorities and deadlines.
• Ability to work collaboratively with admissions, student services, communications, and technical staff.
• Ability to research new system functionality and recommend process improvements.
• Knowledge of graduate admissions and enrollment processes preferred.
• Strong interpersonal and communication skills, with the ability to build effective working relationships with students, faculty, staff, and other stakeholders.
• Ability to work directly with students in a professional, responsive, and service-oriented manner.
• Strong attention to detail.

Working in a normal office environment.

Driving:
No

Position of Trust:
Yes

Financial Resources:
No

P-Card:
No

Direct Interaction with Children < 18 or direct patient care:
No

Security Access:
Yes

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website
.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check…