Senior Technical Product Manager Premise Solutions; Kiosk, POS & Self-Service
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IT/Tech
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Business
Job Description & How to Apply Below
Location:
Remote – East Coast Preferred About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions — for mobile, tablet, online, kiosk, call center, and more — creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants.
We offer one platform; one scalable, enterprise-class solution — to create world-class digital engagement solutions.
Our mission and passion are one and the same:
Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device — one consumer at a time, one order at a time, billions of times over. In doing so together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.
· Client-Facing Product Owner
We are seeking a highly skilled, client-obsessed Technical Product Manager to join our dynamic and growing team. In this role you will act as the primary product owner and day-to-day technical point of contact for our customer(s), owning the relationship as well as the product. You will be responsible for the development and implementation of innovative on-premise solutions — including but not limited to self-service kiosks — that span both hardware and software
, and you will serve as the trusted bridge between the customer, engineering, and design teams.
You will hold responsibility for several of Tillster's key, high-profile clients across Tillster globally. This is a highly visible role with regular exposure to senior leadership — both internally and with our clients — so polished executive communication and sound judgment are essential.
This role requires a deep understanding of on-premise and cloud restaurant technology — point of sale, payment, kiosk, and other on-premise systems — combined with the ability to read and work directly from technical API documentation
, and the communication skills to translate complex technical detail into clear, professional,
client-facing documentation
.
Client Partnership & Product Ownership: Serve as the primary product owner and day-to-day point of contact for the customer. Manage the client relationship end to end — setting expectations, aligning priorities, communicating trade-offs and timelines, and building trust as the go-to expert for their on-premise product portfolio. Lead client meetings, demos, and working sessions.
Requirements Gathering & Prioritization: Engage internal teams and both internal and global stakeholders to gather requirements and understand their needs and align with stakeholders on how success will be measured for each requirement. Translate these requirements into actionable product features and enhancements, aligning with leadership on prioritization and roadmap.
Hardware & Software Product Development: Manage the end-to-end product development lifecycle, from concept to launch, across both hardware — such as self-service kiosks, digital menu boards, Kitchen Display Systems, cash payment machines — and software. Work closely with cross-functional teams including engineers, UI & UX designers, and customer representatives to define product requirements, create wireframes and workflow diagrams, and ensure timely delivery of on-premise solutions.
API & Technical Documentation Fluency: Read, interpret, and work directly from technical API documentation…
Position Requirements
10+ Years work experience(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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