Manager of Visitor

Manager of Visitor Experience

Position Summary:

The Manager of Visitor Experience at the Georgia Museum of Art is a strategic, autonomous leader responsible for shaping and delivering an exceptional, inclusive, and seamless experience for every museum guest, from arrival to departure.

Reporting to the Deputy Director of Business Operations, the Manager supervises the Visitor Experience Assistant, Gallery Guides, museum shop staff, and partners closely with the security team to maintain a safe and welcoming atmosphere.

Key responsibilities include:

• Setting strategic goals and policies for the Visitor Experience Department.
• Supervising and coaching visitor‑facing staff, including hiring, training, and performance management.
• Designing and implementing hospitality‑driven service models that reflect best practices in inclusion and accessibility.
• Managing departmental budget, financial allocations, and revenue‑generating initiatives.
• Responding to complex visitor inquiries and resolving conflicts with empathy and professionalism.
• Driving interdepartmental collaboration to elevate the museum’s public‑facing experience.
• Leading budget planning, forecasting, and financial decision‑making for the department.
• Collaborating with Exhibitions, Curatorial, Learning and Engagement, and Communications to integrate visitor experience into all museum operations.
• Participating in museum‑wide committees focused on enhancing visitor experience and accessibility.

• Bachelor’s degree in a related field or equivalent and 8 years of professional experience.

• Experience in retail operations, including merchandising and inventory management.
• Knowledge of museum best practices and visitor engagement strategies.
• Familiarity with accessibility and inclusion practices in public spaces.
• Visitor services, customer service, or operations management experience in a museum, cultural institution, or similar public‑facing environment.

• Hospitality, business administration, arts administration, or similar visitor focused field.
• Supervising and motivating teams, including hiring, training, and performance management.
• Strong interpersonal and communication skills, with a demonstrated ability to resolve conflicts and provide excellent customer service.
• Experience managing budgets and using point‑of‑sale systems.
• Ability to work collaboratively across departments and with diverse audiences.
• Proficiency in Microsoft Office Suite and familiarity with, or willingness to learn, OneUSG Connect and One Source Financial Management System.
• Familiarity with accessibility and inclusion practices in public spaces.

• Sitting/standing for long periods of time.
• Lifting up to 25 lbs.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

Recruitment Contact Name:
Parris Baker‑Coley

Recruitment Contact Email: psb
70437

Required Documents:

• Resume/CV
• Cover Letter

Optional Documents:

• Bibliographic data
• Examples of previous works