Program Director

Title:

Program Director

The Program Director is the primary contact person for our client. Program Directors serve as the liaison between the client/sales and operations.

Essential Duties:

• Act as the primary liaison between Tele Net and our clients
• Develop outbound/inbound market targeting, lead generation and lead nurturing campaigns aligned to the objectives of the client, including the creation of marketing communication guides
• Interface with all Tele Net departments to ensure proper implementation and execution of the campaigns, from the initial phase of systems development and data selection/prioritization to scheduling manpower needs, training and ensuring satisfactory agent performance
• Monitor Tele Net’s compliance with client objectives from the inception to conclusion of project, working with Tele Net’s operations team on modifications, optimizations and enhancements to yield best results
• Approve reports and qualified leads prior to being sent to the client, as well as create program analysis reports (quarterly or end of campaign)
• Communicate effectively with Tele Net’s sales team on client and project issues, as appropriate
• Coordinate and conduct regularly occurring client meetings, as well as internal meetings including call calibration and training sessions
• Handle any other assignments upon request or as circumstances require.

Skills and Qualifications

Required:

• Organizational skills
• Extensive management/leadership skills
• Superior coaching and teambuilding skills
• Problem analysis and problem-solving skills
• Excellent written and oral communication skills
• Superior presentation skills to promote programs
• Good judgment, flexibility, and adaptability
• Efficient with office software:
  Microsoft Office and Salesforce

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday 8:00 a.m. – 5:00 p.m.

Education:

• Bachelor’s (Preferred)

Benefit

Conditions:

• Waiting period may apply
• Only full-time employees eligible

Job Type: Full-time