Front Office Manager

Position Information

Employment Type:

External Retirement Plan TRS or ORP

Benefits Eligibility:
Eligible for Full/Part time and Full Time

Work Schedule:

Monday - Friday, 8‑5pm; evening and weekend work as needed.

Salary: $56,000 – $69,000 (commensurate with experience).

Posting Date: 08/04/2025. Open until filled. Starting Date: 09/01/2025.

Location:

Athens Area.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status, or other protected status. Persons needing accommodations are encouraged to contact Central HR (hrweb).

USG Core Values:
Integrity, Excellence, Accountability, and Respect. The University System of Georgia core values and code of conduct are available online at https://(Use the "Apply for this Job" box below)._conduct
. Additionally USG supports Freedom of Expression per Board Policy 6.5 Freedom of Expression and Academic Freedom available online at https:///C2653
.

The Front Office Manager (FOM) leads a cohesive Front‑of‑House team known as the Front Office (FO) that fosters a positive business environment and consistently delivers exceptional service to Georgia Center (GC) guests, visitors, and staff.

• Assistant Front Office Managers (AFOM)
• Front Office Supervisors (FOS) – Front Desk
• Front Office Supervisors (FOS) – Concierge
• Front Desk Clerks
• Night Auditors
• Reservationists
• Group Room Coordinator
• Front Desk student staff
• Concierge student staff

• Analyze workflow, establish priorities, develop standard operating procedures (SOP), and set goals and objectives.
• Perform high‑level administrative tasks—scheduling, assigning work for staff, personnel actions such as hiring, firing, training, performance evaluations, payroll/time‑sheet organization, and policy development within the hotel division.
• Take a leadership role in division technology applications, training, and implementation of systems utilized by the hotel division.
• Be the point person for monitoring customer feedback through various channels and ensuring appropriate communication in response.
• Track and report on all division metrics as required by the Hotel General Manager; review, approve, process, and track division accounts payable.
• All other duties and schedules as assigned and designated by senior GC leadership.

• Direct responsibility for recruitment, employment, training, supervision, and evaluation of FO staff.
• Ensure the FO has sufficient resources and support—properly staffed, trained—to meet operational standards.
• Communicate daily shift, weekly, and monthly team meetings; provide necessary information for responsibilities.
• Create an open forum for discussion and foster a culture of teamwork.
• Ensure all safety and security policies and programs are implemented.
• Update, monitor, and verify all safety and security responsibilities for teams.

• Develop new and updated SOPs setting expectations for all responsibilities.
• Define success metrics for each area.
• Create and evaluate performance and presentation standards for all FO positions.
• Apply Credo, Motto, Steps to Service, and Standards of Excellence to all activities.
• Ensure team members understand standards: presentation, professionalism, verbal/written communication, phone etiquette, and rote behaviors.
• Participate in sales plan development and implementation, monitor results, and submit recommendations for changes.
• Develop staffing standards for scheduling; balance labor costs to budget and/or standard; evaluate cost variances.
• Monitor and approve purchasing and inventory controls; monitor costs; review and approve invoices; keep accurate files.
• Ensure accurate reporting within the team and division, submitted within deadlines.

Knowledge, Skills, Abilities: positive attitude, outgoing personality, verbal and written communication skills, organizational and time management skills, detail oriented,…