Nurse Manager - BHCC

Nurse Manager - BHCC at Advantage Behavioral Health Systems

Under the supervision of the Clinical Director, the Nurse Manager is a working nurse / team leader who manages, plans, organizes, and directs all nursing activities in the Behavioral Health Crisis Center (BHCC). The role provides patient education and nursing services, advises caregivers, and makes necessary referrals for other services. The Nurse Manager is responsible for the quality of nursing care delivered in the BHCC and directs the nursing staff of the BHCC.

• Supervises a staff of nurses clinically and administratively and plans work of assigned staff
• Provides training, mentoring, coaching and positive supervision to staff on an ongoing basis
• Liaises with psychiatrists and Advanced Practice Providers regarding medical services on the unit
• Anticipates problems and responds proactively; troubleshoots concerns and is solution focused
• Recommends and implements corrective action plans when programs or staff fail to meet deliverables
• Monitors leave, attendance, tardiness and other job expectations of staff, and addresses issues timely in accordance with Advantage policy and procedure
• Interviews and follows HR protocols to bring on new staff timely to fill vacancies
• Follows Advantage disciplinary policies and procedures to address staff performance issues
• Meets and documents supervision with direct reports at least quarterly (more often for those under corrective action or needing additional training/mentoring/support/monitoring)
• Reviews performance feedback provided by BHCC Assistant Nurse Manager
• Meets with Assistant Nurse Manager regularly to discuss any staff concerns or support needs

• Represents Advantage at required trainings/meetings
• Participates in agency meetings as necessary to ensure continuity
• Attends DBHDD meetings, as required
• Backs up BHCC Director, as needed

• Participates in internal and external educational programs and professional meetings as available for continuing professional education
• Maintains license

• Consults and coordinates with health care and clinical team members to assess, plan, implement and evaluate client care plans for clinic clients
• Monitors quality of documentation by completing chart audits and reviewing CMD audits to ensure services are provided according to DBHDD and Agency guidelines
• In collaboration with BHCC leadership, creates, implements and monitors action plans to ensure scores are 90 or higher
• Ensures services occur as scheduled
• Works in collaboration with program leadership, billing department, human resources, MIS and Care Management to increase program performance and quality; provides technical assistance when needed
• Participates on BHCC leadership Team to identify areas where additional clarification, protocols, policies or procedures are needed and brings them to the attention of the Leadership team
• When directed by the BHCC Director, reviews and modifies policies and procedures and assists in development of policies and procedures that promote smooth and effective implementation of project outcomes
• Monitors data reporting, outcomes and challenges and assesses program changes
• Reviews assessments, treatment plans, writing assessments, updates, technical assistance and consultation to determine service delivery options
• Follows up on action plans with programs and designated staff to ensure follow‑up and timelines are established and met to provide services deliverables
• Provides recommendations and action plans to streamline services
• Leads regular staff meetings
• Reviews and responds to critical incidents and supports action plans

• Demonstrates a diverse knowledge of rules and regulations that govern the agency and stays current on updates/changes in regulations and requirements of DBHDD and other overseers of services
• Monitors KPIs, including:
• How quickly referrals are reviewed/decisions are made
• Average length of stay
• Referral sources
• Discharge locations
• DBHDD requirements such as Nursing Assessments and Nursing Care plans created timely according to requirements
• Other KPIs and requirements of DBHDD, HFR, CMS, etc.
• Observation, evaluations, assessments, vitals, and documentation completed according to guidelines, policies, and procedures
• Ensures ongoing adherence to all licensing bodies, understands/implements and ensures compliance with state, county and federal rules and regulations

• Acts as client advocate to coordinate required services or to resolve crisis
• Identifies environmental impediments to client or patient progress through interviews and review of patient records
• Conducts interviews with consumers, family members, legal guardians, caregivers and primary care physicians as needed
• Represents the agency and program in an informed and courteous manner with all external contacts and community linkages
• Maintains…