Leasing Manager - Student Housing

Assistant Community Manager - Student Housing

Job Purpose:

Manage all leasing and marketing efforts of the community. Oversees the Leasing staff and should be able to assist the Community Manager with all day-to-day operations of leasing office.

• Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed
• Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed
• Maintain lease files and computer records for the community
• Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance
• Coordinate the renewal program and ensure that all residents are contacted through the renewal process
• Conduct a monthly market survey and recommend pricing changes
• Follow up with the leasing team to ensure deadlines and standards are upheld
• Maintain the integrity of all social media outlets for community
• Suggest marketing recommendations and implement plan to achieve leasing goals
• Perform administrative duties as assigned by the Community Manager
• Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence

• E-mail:
  Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner
• Phone:
  Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner
• Prospect Handling:
  Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office. Assistant Community Manager must make sure there is always office coverage available to work with prospects
• Leases:
  Verify all lease paperwork that is completed by Leasing Consultants. Review all leases and approve those that meet community’s rental criteria
• Yardi Data:
  The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data
• Approvals/Renewals:
  Review pending leases daily and approve/execute applicable prospects on Yardi. Update renewal lease information once lease is received from leasing consultant
• Marketing:
  Plan and carry out all campus events, promotions, print and online advertising. Keep Marketing Calendar up to date with all community events, promotions, and price changes
• Renewal Season:
  Maintain the renewal notebook as activity occurs. Delegate responsibilities of contacting current residents to Leasing Consultants
• Goal Board:
  Maintain the community’s goal board and fill in properly as leasing occurs
• Work orders:
  Ensure work orders are entered into Yardi correctly. Actual entry can be delegated to leasing and maintenance. Ensure all work orders are called back
• Community Events:
  Regularly check in with staff to ensure all advertising and event planning is being completed

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentage, pro-rations, occupancy averages, and rents per square foot.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with residents in a proactive, professional manner so as to reduce conflicts and uncertainty in a relatively quick manner.
• High degree of professionalism and demeanor resulting from previous property management or leasing experience
• Good communication and listening skills
• Excellent customer service and negotiation skills
• Able to lead, manage and train others
• Patient, even-tempered and works well under pressure
• Able to be an effective team player and interacts well with others
• Organized and detail-oriented
• Firm, fair and consistent
• Effecti…