Retail Supervisor Leadership Athens

Company: America's Thrift Stores
Position: Retail Supervisor
Employment Type: Full-Time
Department: Supervisors
Reports To: Retail Manager
FLSA Status: Non-Exempt

America's Thrift Stores is seeking a dependable, motivated, and customer-focused Retail Supervisor to join our leadership team!

As a Retail Supervisor, you'll play a key role in daily store operations, leading and developing team members, maintaining store standards, and creating a positive shopping experience for our customers. We're looking for a hands‑on leader who thrives in a fast‑paced environment, values teamwork, and leads by example.

We understand the importance of balancing work and personal commitments while supporting the needs of our stores.

• Full-Time Position: Scheduled 8-hour shifts.
• Open Availability
  
  Required:
  
  Monday–Sunday, from store opening to closing.
• Rotating
  
  Shifts:
  
  Includes opening, mid-day, closing, weekends, and holidays.
• Advance Scheduling: Work schedules are prepared two weeks in advance to help team members plan ahead and maintain a healthy work-life balance.

While flexibility and open availability are essential, we strive to provide consistent, advance scheduling to support our team members.

KEY RESPONSIBILITIES

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, interaction, coaching, and recognition to team members.
• Schedule team members according to the store’s labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
• Control cash and tender.
• Perform morning accounting and banking procedures as assigned.
• Receive and respond to customer/donor questions, requests, and complaints.
• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
• Create and maintain visually appealing merchandise displays.
• Assist the General Manager with the setup of sales and marketing promotions and programs.
• Maintain a respectful, values-driven workplace.
• Use open communication tools and convert team member input into meaningful action.
• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
• Protect company assets and information by ensuring their safe handling, security, and integrity.
• Promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.
• In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with all policies, procedures, regulations, and laws.
• Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
• Other duties as assigned by management.

QUALIFICATIONS

• Minimum of two years’ experience as a supervisor, team lead, or key holder in the retail industry.
• Proficiency in basic mathematical skills and computer literacy.
• Fundamental reading comprehension abilities.
• High School diploma or GED is preferred.
• Strong verbal and written communication skills.
• Capable of observing, assessing,…