Corporate Account Manager

At Service Trade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Corporate Account Manager who’s excited to make an impact. In this role, you will be responsible for retention and the expansion of customers’ investment in Service Trade apps and services. You are responsible for a portfolio of high-end customers in a geographic region. You will ensure that your customers understand the Service Trade customer journey, increase their business revenue through the investment and adoption of Service Trade’s apps and services, and negotiate and secure ongoing renewals with us.

You will conduct business reviews, establish growth plans, demonstrate solutions, and ensure that issues are addressed by appropriate departments within Service Trade. We provide a team environment and work in conjunction with other Service Trade departments, such as Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing.

You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

You are an active listener and ask insightful questions to understand your customers and their businesses. You know how to research and engage with your accounts at multiple levels to understand how our solutions fit into their overall plan for success. You understand the value of having a methodology for understanding business levers and processes, you can make recommendations, take ownership of challenges, and deliver value to your clients.

The successful candidate will be intellectually curious and resourceful, an enthusiastic collaborator, an agile and consultative business partner, and a customer-first thinker. Engage key customer executives and users as the primary business point of contact with Service Trade customers.

• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the Service Trade application.
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of Service Trade.
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams.
• Increase Customer Investment in Service Trade applications and services.
• Create opportunities for clients to increase their investment in Service Trade through business reviews and product demonstrations.
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within Service Trade customer base.
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.
  
  Account Planning & Cross-Functional Collaboration.
• Develop and maintain account plans that align customer goals with Service Trade's solutions.
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals.
• Maintain high level of understanding of the Commercial Service Contractor industry and Service Trade products and services through certification and ongoing training.
• Prioritize activity through effective time management and scheduling of customer reviews and communications.
• Maintain accurate customer account records and effectively document activity in Salesforce.
  
  S.

• S. degree with 4+ years of Account Management…