PART TIME: Transit Dispatcher

REPORTS TO: Route Supervisor

FLSA STATUS: Non-Exempt

CLASSIFICATION: Part-Time No Benefits
- Serves at the discretion of the Department Director

PAY GRADE: 112

SAFETY SENSITIVE: Yes
- Subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance

The purpose of this job is to control the daily movement of transit vehicles throughout the transit system, monitor daily on-street transit operations, and relay all radio / telephone communications traffic for the Transit department's Operations Division. Duties and responsibilities include, but are not limited to, scheduling transit services, relaying messages to management staff, assigning work to Transit Vehicle Operator runs, supervising Transit vehicle operators, and performing additional tasks as assigned.

WORK SCHEDULE:

Flexible Schedule Options Up to 28 hours per week, Weekend Availability Required
Athens Transit is open Monday - Friday 6:00am - 10:00pm, Saturday & Sunday 6:30am - 7:00pm
May be required to work on religious holidays.
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.

This position is designated as an emergency position that requires your attendance at work under all types of emergency conditions. Some examples of emergencies include inclement weather, utility failure, fire or other forced evacuations or as determined by the Manager. High school diploma or equivalent with three years of transit operations, vehicle dispatching or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

• Plans and schedules Paratransit service for passengers.
• Prepares daily work assignments for all Transit Vehicle operators and provides direction to Transit Vehicle operators in the completion of those assignments.
• Supervises and directs Transit Vehicle Operators in the absence of a Route Supervisor or Operations Coordinator.
• Answers the telephone; screens all incoming calls, answers routine questions and responds to complaints, conveys information to the general public concerning routes and schedules, and refers callers to the proper personnel or agency.
• Receives, monitors, and dispatches radio communications traffic for the department, including emergency assistance.
• Directs Transit Vehicle Operators activities via FM Radio, as necessary, i.e. Route Detours, schedule changes, passenger pick-up / drop-offs, etc.
• Dispatches appropriate personnel to vehicle accident scenes or to the location of vehicles experiencing mechanical difficulties.
• Prepares and maintains departmental computer files concerning, Fixed-route ridership, Paratransit ridership, National Transit Database (NTD) reports, complaints, etc.
• Compiles, balances and distributes the Monthly Pass Sales Report.
• Collects pass revenue; audits supplies and sales of passes.
• Assists Route Supervisor in contacting personnel, and directing and arranging work schedules.
• Pulls cash box and probes farebox data from each bus and/or counts revenues daily; makes deposits as required.
• Conducts surveys by radio as required.
• Complies, completes, and monitors payroll functions for the Operations Division.
• Compiles and distributes the monthly Road Call Report.
• Assists other office personnel as necessary.
• Compiles and distributes the monthly Paratransit/Demand Response Riders Statistics report.
• Processes Paratransit passenger applications for service.
• Performs other related duties as required.

• Knowledge of the policies, procedures, and activities of the Public Transit Department as they pertain to the performance of duties relating to the position of Dispatcher.
• Knowledge of the terminology used within the department.
• Knowledge of assignment sheets, correspondence formats, schedules, various reports, etc., and procedures and methods as required in the performance of duties.
• Knowledge of bus routes and schedules, the geography and road system of ACC, radio procedures used by the department, departmental policies and procedures, etc.
• Skill in the use of computer software packages.
• Skill in the use of radio/communications equipment, computers, calculators, and other office equipment.
• Ability to communicate…