Technical Support Advisor; Italian Speaking
Listed on 2025-10-19
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Today, working for a technology brand rhymes with passion, energy, and innovative spirit. Does this sound like you? Check this out and you might soon join the international customer service team of a big software producer in Athens!
Your responsibilities and impact as a Technical Software Support will be:
Customer Service & Technical Support:
Handle inbound calls and emails related to general customer inquiries and basic technical troubleshooting.
Attempt to retain customers and engage in cross-selling and upselling of products and services.
Start with basic support tasks and later receive training for premium support (e.g., virus removal, PC optimization).
Support with subscription renewals, manual purchases, product installation/activation, and remote troubleshooting.
Skills, qualifications and interests you need to succeed in this role:
Language Skills: C1 or native level in Italian, B2 level in English for training and CRM.
At least 1 year in customer care or technical support, preferably in the tech industry.
Strong oral and written communication abilities.
Good understanding of Windows, macOS, iOS, Android, security software (firewall, antivirus), and internet applications.
What’s in it for you?
Working hours:
Monday
- Friday (10am-7pm, fixed working hours)
Salary conditions: 1,100 gross/month + performance bonus up to 250€ gross/month
Help with accommodation & paperwork
Private life & health insurance
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
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