Director of Ticket Operations

The Director of Ticket Operations oversees Ohio University Athletics' ticketing operations, serving as administrator of the athletics ticketing system and daily liaison to Learfield Amplify. The position manages ticket allocation, event setup, digital ticket and parking products, customer service, and game-day ticket operations for all ticketed athletic events. As the department's ticketing leader, the Director develops and improves operational processes, provides system training, supports donor and membership-related ticketing functions, and collaborates with Fan Engagement leadership to implement ticket sales strategies, pricing models, and revenue-generating initiatives.

The Director is responsible for financial oversight and reporting, including reconciliation of ticket and parking revenues, preparation of revenue and attendance reports, and management of the ticket operations budget. The role also manages the relationship with Learfield Amplify, monitors performance against revenue goals, and serves as the primary escalation point for complex ticketing issues. In addition, the position hires, trains, supervises, and evaluates student ticket operations staff and ensures effective staffing and service for athletic events.

Bachelor's degree in a related field and 5 or more years of related professional experience, or equivalent education and experience.