Retail Store Manager

Retail Store Manager

Full-time position overseeing operations of one of our retail locations. Responsible for managing staff, inventory, finances, and delivering excellent customer service. Seeking candidate with retail management experience and passion for the tobacco industry.

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop and train store employees on an ongoing basis.
• Create opportunities to develop team’s product knowledge to become the expert.
• Develop team selling skills in order to meet or exceed sales goals.
• Manage and supervise a team of retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure all employees comply.
• Guide team to identify, recommend and implement changes to improve productivity.
• Set clear performance expectations and ensure store team is trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales driving information effectively to empower employees to maximize business opportunities.
• Maintain a clean, safe environment by complying with all health and sanitation procedures.
• Ensure the store is properly stocked with inventory and manage inventory levels and product ordering.
• Obtain product knowledge about all products and awareness of current product launches and promotions.
• Create relationships with customers to suggest products.
• Meet or exceed store sales and operational goals.
• Manage all store operations daily, including inventory, cash handling, staffing, customer service, cash reconciliation and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop plans and follow up to maximize sales and drive consistent performance results.
• Identify performance opportunities and partner with District Manager to develop a plan to address and manage issues effectively.
• Stay informed on corporate communication, directives, initiatives, policies, and procedures.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.
• Majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay up to date with industry trends and competition and make recommendations to District Management on ways to improve the business.
• Open and close the store which includes locking doors and arm the store.
• Work over 40 hours a week and available to work nights, weekends, and holidays.
• May require additional tasks, duties or projects as assigned.

Knowledge and Skills

• Written and Communications
• Leadership
• Customer Service
• Microsoft Office
• Store Operations
• Basic math of adding and subtracting

Qualifications

• At least 21 years or older
• Completion of high school degree
• At least 1-2 years of previous manager experience
• Flexible to work weekends and holidays if needed
• Flexible to work 12 hour shifts at times
• Standing for long periods of time
• Ability to lift up to 50 pounds

• Health, dental, vision, life insurance effective after 60 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly Bonus.
• Merit Increase bi-annually.
• Recognition program.

• Mid-Senior level

• Full-time

• Sales and Business Development
• Retail

Location:

Athens, OH