Small Business Account Manager Job Athens area,Ohio USA,Sales

Job Description:

Small Business Account Manager Element Risk Management 's Core Values Integrity:

Commit to honesty, transparency, and doing what is right even when no one is watching. Integrity is the foundation of trust in every decision, relationship, and outcome .

Ownership:

Take full responsibility for results, embracing both success and failure. Show grit and Relentless Perseverance, and practice Proactive Stewardship by protecting relationships and resources entrusted to us.

Excellence:

Pursue the never-ending journey of Continuous Improvement. Enhance skills, processes, and services while being Growth Oriented and driving innovation.

Humility:

Bring expertise with self-assurance while staying open to learning and valuing the perspectives of others. Lead and collaborate without ego.

Authenticity:

Show up as our true self, speak honestly, and build trust through openness and respect.

Position Overview:

As a Small Business Account Manager, you will play a pivotal role in managing client relationships, ensuring policy accuracy, and supporting and delivering comprehensive risk solutions. You’ll be the go-to resource for day-to-day servicing, underwriting coordination, and identifying opportunities to enhance client coverage through cross-sell strategies.

Primary

Responsibilities and Duties:

At all times, the Small Business Account Manager shall:

Client Relationship Management & Retention
Serve as the primary relationship contact for an assigned book of small business clients, building trust that extends well beyond individual transactions.
Proactively engage clients throughout the year, not only at renewal, to understand their evolving business and reinforce the value of the relationship.
Own the renewal relationship and retention outcome for the book, targeting a 95% or higher retention rate through consistent, high-touch client engagement.
Identify at-risk or dissatisfied accounts early and build proactive retention plans in partnership with the Account Executive.
Partner with clients to review their coverage holistically as their business evolves, rather than defaulting to status-quo renewals.
Coordinate with carriers and underwriters as needed to support the relationship, keeping the client's outcome and experience at the center of every interaction.
Stay informed on industry trends, regulatory changes, and market shifts that could affect client relationships and long-term retention.
Cross-Sell & Account Growth
Deepen understanding of each client's operations, goals, and risk profile to proactively identify and recommend complementary coverage.
Collaborate with the Account Executive to build and present cross-sell strategies grounded in genuine knowledge of the client's business.
Client Advocacy
Champion the client's interests internally and with carriers, using relationship insight and feedback to strengthen loyalty and satisfaction.
Represent the voice of the client in shaping how the agency serves and retains its small business relationships.

Secondary

Responsibilities and Duties:

Strong knowledge of commercial insurance products, underwriting practices, and regulatory requirements.
Excellent communication, negotiation, and interpersonal skills.
Analytical mindset with a focus on problem-solving and client advocacy.
P roficiency in insurance management systems and digital tools.

Knowledge, Skills & Abilities:

P erforms duties independently with little or no supervision, operating from established directions and instructions. Decisions are made within general agency constraints and insurance laws, and require independent decision-making.
The position involves daily contacts with customers and carriers, which encompasses information exchange, problem solving, quoting, and/or negotiations, significant contact…