Student Success Advisor; McMinn Education Center

STUDENT SUCCESS ADVISOR

Number of Openings: 1

Institution: Cleveland State Community College

Department: Student Success

Reports to: Director of Student Success

Campus

Location:

Athens, Tennessee

Salary Range: $44,155-$55,194

Position Status: Exempt / Full-Time

Moving Allowance: N/A

Cleveland State Community College is a comprehensive, two‑year post‑secondary institution located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. As a Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Our mission is to build strong minds, careers, and communities through exceptional teaching and learning, workforce development, and service.

We seek individuals who share this vision and can help us achieve these goals.

Special Instructions to Applicants:

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following:

• Attaching a resume does not substitute for completion of the application form.
• Part‑time work experience is calculated at 50% of full‑time experience.

The Student Success Advisor provides comprehensive academic advising, student support, and strategic problem‑solving to enhance student success, retention, and completion. Managing a broad caseload, the Advisor guides students through registration, course selection, and academic planning using platforms like Degree Works and Cougar Net while developing intervention strategies for at‑risk students.

As the primary financial aid advisor, the role assists with FAFSA (Free Application for Federal Student Aid) completion, verification, appeals, and compliance with federal, state, and institutional regulations. The Advisor also leverages data analytics to track enrollment trends, drive targeted outreach, and oversee admissions processes, including transcript evaluation and placement testing.

The position integrates career community engagement and workforce analysis, using labor market platforms to align academic pathways with high‑demand career fields. It also involves conducting career planning, analyzing industry projections, and contributing to institutional reports on student career outcomes.

Beyond student advising, the Advisor plays a key role in college outreach, enrollment events, and institutional committees, ensuring compliance with regulatory standards while staying at the forefront of best practices in enrollment management and student success.

• Bachelor’s degree required from a regionally accredited college or university.
• Four years of experience in academic advising, admissions, records, financial aid, counseling, teaching, managing a caseload, early alert systems, or related fields.
• Community college experience and knowledge of Banner and Banner Document Management System preferred.

• Provide advising support and guidance for all students throughout the registration process, ensuring they have the necessary resources, information, and assistance to navigate course selection, registration timelines, and any related academic requirements.
• Facilitate registration and provide additional academic advising.
• Manage a broad caseload of students, providing in‑depth academic advising and career counseling to support student success, retention, and completion.
• Guide students through the advising and registration process using tools such as Degree Works, Schedule Planner, and Cougar Net, ensuring they understand academic pathways and course selections.
• Lead and facilitate advising‑centered workshops, virtual information sessions, and community outreach initiatives to enhance student engagement, recruitment, and retention.
• Resolve complex…