Team Leader, Management
Listed on 2025-12-31
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Management
Program / Project Manager, General Management
Description
Veritas-HHS seeks a Team Leader to work at the 10th Judicial District Child Support Services of TN located in Athens, TN.
Job Type: Full-time/In-person
Schedule:
Monday through Friday 8am to 5pm
Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
MissionDo socially useful work, have fun, and prosper.
Core ValuesIntegrity, innovation and creativity, quality of work, and customer service/teamwork.
Benefits we offer- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- STD, LTD
- Life Insurance
- Employee Assistance Program
- Telehealth Services
- Paid Time Off
- Volunteer Time Off
- Rewards Program
- On-Demand Pay
The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in a discreet or combined functional area, such as establishment, fiscal, or interstate case processing.? This individual reports to the Program Manager.
Primary Responsibilities- Supervise a team of case managers, specialists and administrative staff
- Recruit, hire, and train replacement staff as needed
- Review staff work for accuracy, quality, and completeness (quality assurance)
- Analyze work and devise process improvements
- Evaluate performance, provide feedback, coach, and mentor team members
- Identify and address training needs and provide employee development opportunities
- Participates in identifying issues, generating alternatives, and implementing solutions
- Receive, evaluate, and resolve customer problems and complaints
- Other related duties as assigned
- Associate’s Degree or Paralegal Certification
- At least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).
- Two years of additional education may be substituted for equal amount of experience.
- Proven Ability to manage, provide and direct work activities of self and others
- Knowledge of State child support policy and procedures and systems
Learn about Veritas HHS at
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).