Residential Installation & Service Technician

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Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets or exceeds company standards and metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of on‑site supervision to complete installation and troubleshooting activities.

Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straightforward tasks using established procedures.

$18.20 per hour + quarterly bonuses & paid training. Comprehensive benefits package effective Day 1, including health, dental, vision; highly discounted cable services, 21 paid days off + 8 company‑observed holidays and more.

• Performs installations and changes of service, while adhering to company procedures, safe work practices, NEC and NESC requirements and local ordinances to provide or remove services to the customer. Completes all customer interactions as required.
• Performs service calls, troubleshoots the drop from the tap to the customer’s equipment, assesses and designs basic home networks using appropriate technology based on customer needs with coaxial cable, Ethernet, Wi‑Fi and MoCA.
• Completes associated record keeping in a timely manner to ensure all details of the work are recorded for entry in the customer’s account.
• Determines acceptability of service by reviewing and confirming quality of service based on applicable tests, and adjusts or fixes service to provide the best possible service for the customer.
• Supports Wi‑Fi installation and trouble calls by determining appropriate placement of devices and designing the Wi‑Fi network, considering channels, co‑channel interference and utilization. Provides advanced customer education to set appropriate expectations.
• Communicates, engages and educates customers on products and services, including channel line‑ups, applications, equipment, devices and company policies.
• Cleans, maintains and stocks vehicle and equipment to be prepared for required duties. Reports need for vehicle repair or service, accidents, losses, injuries or property damage to supervisor and customer when appropriate.
• Reconciles with warehouse regarding issued CPE (customer premise equipment).
• Properly operates and maintains installation tools, technology and equipment such as hand tools, light power tools, meters and ladders.
• Demonstrates ability to navigate digital tools including work order management and digital diagnostics.
• Obtains and maintains appropriate licensing and/or background checks based on federal, state or municipal requirements where applicable.
• Uses sound judgment in decision‑making, problem solving, project management and readily accepts ownership of personal decisions, behavior and actions regardless of the outcome to perform installation and service of products.
• Performs jobs from high places (on poles and roofs) and climbs poles with proper equipment (safety belt, strap, climbers, ladders and bucket trucks). Works as required by the system.
• Manipulates objects such as pens, keyboards, mice, connectors, fasteners, wires and uses hand tools.
• Lifts and carries…