Trainee Community Energy Advisor

Location: Atherstone, North Warwickshire

Type of contract: One Year Contract – possibility of extending, subject to continued funding

Closing date for applications :
Friday 16 th October 2026

Interview Date: 20 th October 2026

Context of role:

North Warwickshire Citizens Advice (NWCA) is recruiting a Trainee Energy Advisor to support the broad range of existing Energy Projects within our Advice Service. NWCA provides a free, independent, impartial and confidential advice and advocacy service to the citizens of North Warwickshire, a rural area covering an area of 110 square miles. NWCA also recruit and train volunteers to carry out casework with clients.

Our volunteers go through accredited, nationally recognised training. NWCA actively research and campaign on issues affecting clients and the voluntary sector and contribute towards the development of the third sector in North Warwickshire and the county.

Ideally you will have some experience of giving advice or support, and of working with vulnerable clients. You will be committed to excellent client care, highly organised and self-motivated, able to maintain high advice quality standards.

As a Trainee Energy Advisor, you will complete Citizens Advice Energy Training and other training modules to enable you to advise and support clients who access the service for help with a range of issues relating to the current energy crisis, including energy efficiency, meters, billing, behaviour change and renewable energy.

You will help with income maximisation, identify energy grant support, help access fuel vouchers and support clients take practical steps to tackle fuel poverty.

The successful candidate will be enthusiastic, adaptable, and a flexible team player, with excellent communication skills.

We offer a friendly and welcoming work environment.

The purpose of the post is to train and develop an advisor to work across all energy projects and support energy outreach sessions when needed. The adviser will deliver generalist advice including welfare benefits and debt, with a focus on combating fuel poverty, maximising income for clients and meeting any energy project targets.

• Working within B46 town and villages to support residents with Cost-of Living and Energy related issues.
• Interviewing and supporting clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• Advise and support clients about a variety of issues relating to energy costs, including billing, payment methods, enforcement of arrears, and how to reduce energy usage and increase affordability through a range of income maximisation measures.
• Carry out income maximisation checks and complete applications for benefits, charity applications and grants where appropriate.
• Act on behalf of clients where necessary using appropriate communication skills and channels.
• Ensure that all work meets CA quality standards, the requirements of the funder and overall project expectations.
• Provide quality advice to clients and undertake any follow-up work needed to ensure that all advice conforms to the Citizens Advice Quality of Advice requirements and follows organisational procedures and FCA requirements where appropriate.
• Maintain case records appropriate to project requirements and to enable statistical monitoring and report preparation.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Complete relevant training to deliver energy-related and…