Part-time Advice Session Supervisor

Location: Atherstone, North Warwickshire

Type of contract: 1 year – possibility of extending, subject to continued funding

Closing date for applications : 16 th October 2026

Interview Date: 20 th October 2026

Context of role:

North Warwickshire Citizens Advice (NWCA) is recruiting a Part-Time Advice Session Supervisor to support our multi-channel advice service. NWCA provides a free, independent, impartial and confidential advice and advocacy service to the citizens of North Warwickshire, a rural area covering an area of 110 square miles. NWCA also recruit and train volunteers to carry out casework with clients. Our volunteers go through accredited, nationally recognised training.

NWCA actively research and campaign on issues affecting clients and the voluntary sector and contribute towards the development of the third sector in North Warwickshire and the county.

We are looking for an enthusiastic individual with recent experience of advice work either as a supervisor or as a general advisor wishing to progress their career. You will have excellent interpersonal and communication skills and be able to work flexibly as part of a wider team.

As Part-Time Advice Session Supervisor you will play a vital role in ensuring clients receive timely, relevant and accurate advice. You will support, supervise and develop our team of staff and volunteer advisors, helping them build confidence, skills and knowledge while maintaining excellent standards of advice quality.

The successful candidate will be enthusiastic, adaptable, and a flexible team player, with excellent communication skills.

We offer a friendly and welcoming work environment. We have a staff car park and train station close by with trains to Tamworth, Lichfield, Nuneaton and Rugby

You will be responsible for the supervision, quality and performance of a team of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.

Advice Session Supervisors work with the Advice Services Manager to deliver the highest possible standard of advice and information for our clients to meet QAA requirements.

Main Duties

Supervision & Quality of Advice

• Manage the practicalities of the advice session and ensure adequate staffing and resources to ensure effective advice service delivery.
• Monitor the quality of advice given to clients and maintain standards of service delivery by your team, including case checking.
• Provide an appropriate level of support and supervision to individual Advisers in your team, depending on their level of competence.
• Provide timely feedback to your team, including results from case checking, and ensure remedial actions are identified and acted upon
• Participate in QAA reviews as required.
• Support effective internal communications; ensuring staff and volunteers in your team are receiving and actioning updates and requests shared by others in the organisation.
• With support from the Advice Service Manager, ensure that your team receive adequate training and ongoing support.
• With support from the Advice Service Manager, ensure that all policies and procedures are followed .

Research and campaigns

• Promote the importance of research and campaigns work.
• Identify research and campaigns issues within case-checking.

Networking:

• Develop links with relevant statutory and non-statutory agencies relevant to the role.
• Use skills and competences to promote the organisation and foster good relationships.

with external organisations .

Other duties and responsibilities:

• Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.
• Promote the work and use of NWCA.
• Carry out any other tasks that may be within the scope of the post to ensure the effective provision of NWCA information and advice services.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person specification

Experience
Measured By

Citizens Advice qualified or equivalent and experience of advice services (E).
Other qualifications and experience will be considered Application form and interview E

Experience of delivering information/advice by telephone or electronically. Maintaining accurate case records to quality standards.…