Software Support Engineer – Robotics & Automation

Company Description

At R.O.B.O., we specialize in rapid support, preventive maintenance, and performance optimization for warehouse robotics systems. We serve fulfillment centers, e-commerce warehouses, retail and grocery distribution hubs, and mid-size manufacturers. Our mission is to minimize downtime and maximize uptime by delivering onsite and remote robotics troubleshooting, preventive maintenance plans, and performance analytics dashboards. With a focus on reliability in automation, we ensure that robotics operations run smoothly, efficiently, and at scale.

Software

Support Engineer for a 3-6 month contract assignment

The ideal candidate will have hands-on experience with Linux, SQL, Python or Shell scripting, and troubleshooting production software applications. This position involves investigating technical issues, identifying root causes, restoring system functionality, and collaborating with engineering teams to maintain smooth operations.

Key Responsibilities:

• Investigate and troubleshoot complex software issues in production environments.
• Diagnose application errors, system failures, performance issues, and connectivity problems.
• Analyze Linux system logs, application logs, and SQL databases to identify technical issues.
• Use Python or Shell scripting to investigate problems and automate repetitive troubleshooting tasks.
• Manage technical support tickets, track progress, and provide timely resolutions.
• Perform root cause analysis and recommend corrective and preventive actions.
• Escalate complex technical issues to appropriate engineering teams with detailed diagnostic findings.
• Collaborate with onsite technical teams and remote engineering resources.
• Maintain technical documentation, troubleshooting procedures, and incident reports.
• Monitor system performance, identify recurring issues, and support ongoing reliability improvements.

Required

Qualification:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
• 6 months to 2 years of experience in software support, application support, or technical troubleshooting.
• Working knowledge of Linux/Unix operating systems.
• Experience using SQL to query and investigate databases.
• Knowledge of Python and/or Shell scripting.
• Ability to analyze logs, diagnose system errors, and troubleshoot production applications.
• Strong analytical, problem-solving, and communication skills.
• Willingness to work rotational shifts as required.

Preferred

Qualification:

• Experience supporting warehouse automation, robotics, industrial systems, or logistics technology.
• Familiarity with incident management, ticketing systems, and troubleshooting production applications.
• Experience working in environments requiring continuous operational support.
• Understanding of system monitoring, performance analysis, and software reliability.