IT Support Specialist

We offer comprehensive HVAC, building automation system, facilities, and energy solutions. From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission critical sites.

Job Title: IT Support Specialist
Department:Information Technology

Reports to: IT Manager
FLSA Status:Non-Exempt
Location: Smyrna, GA
Company:EMCOR Services Aircond

Company Overview

EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast’s largest provider of commercial and industrial heating, ventilating, and air-conditioning (HVAC) services. For over 85 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy-efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group, Inc.,

a Fortune 500 company, Aircond combines deep industry expertise with a commitment to innovation and reliability. Today, we serve single and multi-site clients with a full spectrum of facility services, ranging from HVAC service to complete operations and maintenance solutions. Learn more

Position Summary

The IT Support Specialist serves as the primary point of contact for employee technology support needs and is responsible for delivering timely, customer-focused technical assistance across the organization. This role provides Tier 1 and Tier 2 support for hardware, software, mobile devices, Microsoft 365 applications, user access, and connectivity issues while helping maintain company technology assets and supporting onboarding, offboarding, and technology deployment activities.

The ideal candidate combines strong technical troubleshooting skills with excellent customer service, working independently to resolve routine issues while partnering with the IT Manager on larger initiatives, security efforts, and continuous improvement projects. This role reports to the IT Manager. The position is located in Smyrna, GA.

Essential Duties and Responsibilities include but are not limited to the following:

End User Support & Help Desk

• Serve as the first point of contact for employees requiring technical assistance.
• Respond to, troubleshoot, and resolve support requests received through the ticketing system, email, phone, or in person.
• Diagnose and resolve Windows, Microsoft 365, printer, hardware, software, mobile device, VPN, and connectivity issues.
• Provide technical guidance and user support to employees with varying levels of technical proficiency.
• Document support requests, troubleshooting efforts, and issue resolutions accurately and thoroughly.

Technology Deployment & Device Management

• Configure, deploy, replace, maintain, and troubleshoot laptops, desktops, monitors, docking stations, printers, and related peripherals.
• Prepare and provision technology equipment for new employees and support onboarding and offboarding activities.
• Configure, deploy, troubleshoot, and support company-issued iPhones and iPads.
• Assist with Microsoft Intune enrollment, device management, and troubleshooting activities.
• Support device imaging, configuration, deployment, and lifecycle management using Microsoft Autopilot and related tools.

Account Administration & Security Support

• Perform approved password resets, account modifications, security group updates, and other routine user administration tasks.
• Support Active Directory, Microsoft Entra , and related user-access activities.
• Assist with endpoint security initiatives, software updates, remediation efforts, and security compliance activities.
• Identify and promptly elevate suspected phishing attempts, malware events,…