IT Operations Support

Title: IT Operations Support III – Infrastructure Operations Center

Client: Southern Company Services
Location: Atlanta, GA 30308
Contract: 2 Years
Work Arrangement: Hybrid / Remote
Schedule: 24x7x365 Operations Center, fixed non-rotating schedule

Job Summary

We are seeking an experienced IT Operations Support III / Infrastructure Operations Analyst to support the Southern Company Infrastructure Operations Center (IOC).

This frontline role is responsible for 24x7x365 monitoring, diagnosis, troubleshooting, and first-line resolution across a distributed computing environment that includes Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, SQL Server databases, and batch processing systems
.

The ideal candidate will have strong infrastructure troubleshooting experience, excellent documentation skills, and prior experience supporting a 24x7 operations or command-center environment.

Key Responsibilities

• Monitor enterprise infrastructure and respond to system events and alerts.
• Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues.
• Monitor and support batch processing across open systems.
• Run and troubleshoot batch jobs using CA Auto Sys and BMC Control-M.
• Monitor backup processes supporting disaster recovery and business‑critical applications.
• Perform initial troubleshooting and recovery for abnormal application terminations.
• Investigate infrastructure events impacting system health and availability.
• Document incidents, troubleshooting actions, and resolutions in detail.
• Coordinate repair and recovery activities with vendors and external service providers.
• Work closely with infrastructure, application, network, and Technology Organization teams.
• Escalate complex issues to appropriate technical support groups.
• Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.
• Communicate incident status, risks, problems, and resolution progress to management and technical teams.

Required Qualifications

• Experience supporting enterprise computer systems and infrastructure.
• Strong troubleshooting and analytical skills.
• Working knowledge of:
  • Windows physical, virtual, and clustered servers
  • UNIX/Linux servers
  • SQL Server databases
  • Oracle databases
  • Microsoft Exchange
  • Internet Information Services (IIS)
  • Distributed File System (DFS)
• Experience with infrastructure event monitoring and alert‑management tools.
• Experience running or supporting automated batch‑processing environments.
• Strong incident documentation and problem‑resolution skills.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities and respond effectively to critical system events.
• Ability to work independently and collaboratively in a high‑availability environment.

Preferred Qualifications

• Education in Computer Science, Computer Information Systems, or a related field
  .
• Approximately 5+ years of experience in a computer systems or infrastructure environment
  .
• Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment
  .
• Working knowledge of Oracle Unified Assurance (OUA).
• Experience with CA Auto Sys
  .
• Experience with BMC Control-M.
• Experience supporting disaster recovery, enterprise monitoring, and production application environments.

Schedule Requirements

• IOC operates 24 hours a day, 7 days a week, 365 days a year
  .
• Position follows a fixed, non‑rotating schedule
  .
• Occasional extended hours, fill‑in coverage, and on‑call support may be required during critical events.

Key Skills

IT Operations | Infrastructure Operations | NOC | IOC | Windows Server | Linux | UNIX | Oracle | SQL Server | Auto Sys | Control-M | OUA | IIS | DFS | Enterprise Monitoring | Incident Management | Batch Processing | Disaster Recovery | Production Support